Features & extras

Peace of mind with your international delivery

Learn about the included features and optional extras available with our range of international delivery services.

Tracking

Stay updated on the progress of your delivery - and keep customers in the loop - with tracking notifications along the way.*

Three ways to stay updated

Online

Free with: Courier, Express and Standard

Not available with: Registered Post and Economy

Email

Free with: Courier, Express and Standard

Not available with: Registered Post and Economy

SMS

Free with: Courier and Express

Extra 50c with: Standard

Not available with:  Registered Post and Economy

You can enter your tracking number straight from our homepage - or use the Auspost mobile app - at any time.

With email and SMS notifications, we'll send you confirmation when your item's posted, when it arrives in the destination country and when it's delivered.

Signature on delivery

With a signature on delivery, you'll know your item's arrived in safe hands.^

It's available with most of our international services.

Service Availability and price
Courier Not available
Express Included free
Standard Extra $4.99
Registered Post Included free
Economy parcels Extra $4.99
Economy letters Not available

Cover for loss or damage

Sending something valuable? Get cover for the specified value of your item (up to $5,000) and you'll rest easy.

Then, if your item's lost or damaged in transit, you should be entitled to compensation.

Availability and price

You can buy Extra Cover# with all services except Registered Post International, which comes with $100 compensation for loss or damage included.

Cover costs $9.60 for the first $100 of your item's specified value, plus $2.50 for each additional $100 (or part thereof).

Making a claim Click to expand Click to collapse

To make a claim, you'll need to lodge a claim form within 6 months of posting your item, or 30 days in the case of Express parcels. Claim forms are available at all Post Offices.

You may be asked to provide supporting information, a statutory declaration and proof of identity.

Limits and exclusions Click to expand Click to collapse

The maximum cover available for Economy Air letters is $500. Cover up to $5,000 is available for all our other services, but some countries have lower limits. Others don't allow some items to be covered at all.

Check our international post guide for country-specific information.

Frequently Asked Questions

* Tracking not available for all countries. For more information, check our international post guide.

^ Signature on delivery is only available to certain countries.

# Extra cover is only available to certain countries. Cover restrictions may vary depending on country. For more information, check our international post guide.