Use a free 24/7 Parcel Locker
Shop online and collect for free anytime. Parcel pick up, send and return.
1. Download the AusPost app
Create a MyPost account to track your parcels1 and access your delivery options.
Once you’ve signed up, you’ll be able choose your nearest Parcel Locker.
2. Choose a Parcel Locker
Add a Parcel Locker location convenient to you under the account tab in the app.
Once you’ve verified your identity, your Parcel Locker address will be ready to use.
At the online checkout, enter your chosen Parcel Locker as your delivery address.
This will be a personalised address that can be copied from your saved Parcel Locker addresses in the app.
You’ll receive a notification when your parcel arrives at your chosen Parcel Locker.
Collect it any time within the next 48 hours2 using the access code in your notification.
Why use a free 24/7 Parcel Locker?
With over 700+ convenient locations nationwide, Parcel Lockers allow you to pick up your parcel anytime from a secure location.
Watch our short videos for how you can register for all the benefits of our Parcel Lockers.
How do Parcel Lockers keep deliveries safe and secure?
Living in a place without a safe spot for parcels? Parcel Lockers offer a secure way to have your parcels delivered with a one-off access code sent to you to open it.
Can parcels needing a signature be sent to a Parcel Locker?
Yes! If you're not home for a delivery that requires your signature, you can redirect your item to a Parcel Locker, and collect it when it suits you.
What are the four easy steps to using a free Parcel Locker?
Watch this short step-by-step video to get the AusPost app, register for, and select a nearby Parcel Locker to get your parcels delivered for collection anytime.
Can different deliveries be sent to different Parcel Lockers?
Yes you can! Use the unique Parcel Locker address for each location at online checkout and you can collect different parcels from different locations when it suits you.
Other handy ways to use a Parcel Locker
Collecting missed deliveries from a Parcel Locker
If you’ve received a notification saying your parcel is in a Parcel Locker, find out how you can pick it up anytime.2
Using a Parcel Locker for returns
Return your eligible prepaid parcels3 anytime at one of our 700+ Parcel Locker locations
Host a Parcel Locker on your premises
Install a Parcel Locker at zero cost on your residential, business or commercial premises, for secure and convenient parcel collection and sending.
1 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.
2 Terms and conditions apply. Collection time limits apply, you have 48 hours to collect your parcel once it has arrived at a Parcel Locker.
3 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or a prepaid mailing box, or in a satchel with a paid postage label. Parcels must be under 16kg and no larger than 35 x 44 x 61cm in size. Letters and standard mail are not accepted. The Express Post guarantee does not apply to parcels sent using a Parcel Locker.
Fees and charges will apply to carriers other than Australia Post and StarTrack to lodge parcels under the Parcel Locker and Parcel Collect (Post Office) services. This cost may be passed on to customers. Please refer to the full terms and conditions for further details.
