Video: The Australia Post logo appears on a red screen below the text, "Getting it right together to move your parcels efficiently through our network."
A blonde woman addresses the camera.
Audio: Woman: The Australia Post network is the most extensive in the country, and we know exactly how critical on-time deliveries are for you, so let's work together to give your customers the great service they deserve.
Video: Parcels move rapidly along conveyor belts. A male worker views labelled parcel crates. Signs include 'Express', 'Small parcels - regular' and 'VIC/TAS'. More parcels travel along.
Audio: Woman: What you do before we pick up your parcels makes a real difference. Separating your parcels by speed, size and destination will help make sure they get sent to the right processing facility first time. The fewer times we have to handle each parcel, the more quickly it will move through our network.
Video: The Australia Post logo appears on a red screen below the text, "Separate small parcels from large."
In fast motion and normal speed, parcels move through the warehouse.
Audio: Woman: We've been investing in specialised large and small parcel facilities, so one of the easiest things you can do before your parcels are collected is to sort them into small and large. Following this process can help you achieve greater on-time performance.
Video: A plastic template is marked 'small parcel streaming gauge'. A female worker inserts a flat parcel through the template's horizontal slit. A male worker in a forklift tips parcels into a large red sorter. Many parcels move through the sorting system. An Australia Post truck leaves a facility.
Audio: Woman: This tool makes it easy to sort the large from the small. When they arrive at the facility, the small parcels go straight through the small parcels sorting system onto their interstate linehaul trucks and out for posties to deliver. If your small parcels are put through the large parcel processing stream, they'll need double handling to get to the right stream.
Video: A warehouse sign reads 'small parcel redirect'. Parcels slide down a chute. Parcels move along.
Audio: Woman: This can result in delays, which is the last thing we want for your customers. When we're dealing with peak volumes, having just 5%
of small parcels mis-sorted as large parcels can delay 50,000 customer parcels each day, and none of us want that.
Video: The Australia Post logo appears on a red screen below the text, "Separate by speed."
A truck leaves a facility. Parcels move along a conveyor belt. Many Express Post parcels sit in a crate. A male worker takes an Express Post parcel from a conveyor and places it with other parcels in a crate.
Audio: Woman: Customers expect to get the service they've paid for, and we want to deliver that. Express Post is our fastest postal delivery option, and we prioritise these parcels for connections. So separating your Express Post or StarTrack Premium from your standard parcels really helps make sure they'll be the first ones loaded on our trucks and planes, because no-one wants to be left behind.
Video: The Australia Post logo appears on a red screen below the text, "Separate by destination state."
Full crates are labelled with different Australian state signs. Workers move parcels.
Audio: Woman: When you separate your parcels by their destination state, we can load them straight onto our interstate trucks on the day of lodgement, and then sort them once they arrive. This helps achieve less handling, faster processing and earlier linehaul connection for better on-time performance.
Video: A forklift moves a parcel crate labelled 'QLD' with a barcode. Crates enter a sorter. On a conveyor belt, parcels pass under a red laser. Some parcels have unreadable or incomplete barcode stickers. A female worker processes a parcel. Parcels move in fast motion and in normal speed.
Audio: Woman: To help make sure your parcels go straight to the right place, check the label on your ULD or bag correctly matches the type of parcels in it. And once your parcels are on our machines, it's really important they can read the barcodes. Barcodes that are wrinkled, torn, wrapped, obstructed or unclearly printed will be delayed. When parcels get to our major processing facilities properly sorted, everything runs nice and efficiently. We're here to help, but we need your help too, so let's get it right together to move your parcels faster.
Video: The Australia Post logo appears on a red screen below the text, "Speak to your Account Manager or Australia Post lodgement point for advice. Review our Parcel and Freight Preparation Guide for more tips."
The text disappears. The Australia Post logo takes the centre of the screen.