Keypass identity card

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Overview

Man having ID photo taken in postal outlet

Need a valid ID to prove your age? We can help. The Australia Post Keypass identity card is an identification card showing your photo, name, address, date of birth and signature.

This card is accepted as proof of age for entry into licensed venues throughout Australia (excluding NSW and WA) which display a sign* saying they accept the card as proof of identity.

Eligibility

To be eligible to apply for a Keypass identity card, you must:

  • live in Australia
  • be able to provide sufficient proof of your identity and age

If you're under 17 years and 11 months when you apply, you'll receive an under-18 card.

A Keypass under-18 card is ideal for events like under-age gigs, concerts and festivals, where you may need to show photo ID.

All cards expire after 5 years, or when you turn 18 (whichever comes first). If you still need an identity card after this date, you can apply for a new one.

Get started

Follow these simple steps to get your Keypass identity card:

  1. Download and complete the application form
  2. Gather your original identity documents 
  3. Visit a participating post office to attend an interview and pay the application fee

For more detail on these steps, visit our How to apply section.

Same-day service for Melbourne customers

Need your Keypass identity card in a hurry? We offer a same-day^ service in Melbourne's CBD.

Visit out our How to apply section for more information.

Lost your card?

Contact the Keypass team on 1300 304 614 (Monday to Friday 9am-5pm) to request a replacement card.

Changed your name or address?

You'll need to bring the following into a participating post office:

  • Your completed application form
  • Your existing Keypass identity card
  • One original document proving your name or address change
  • The relevant fee 

Documents required to support a change of name/address Click to expand Click to collapse

Change of name Change of address

First, you must provide:

  • your existing Keypass identity card (this will be kept by Australia Post as part of your application).

Then you'll need to provide any of the following (as applicable):

  • Deed Poll
  • Marriage Certificate (Australian)
  • Foreign Marriage Certificate (if not in English, with a translation by a NAATI accredited translator#)
  • Change of Name Certificate
  • Divorce papers (Australian)
  • Foreign divorce papers (if not in English, with a translation by a NAATI accredited translator#)

You must provide:

  • your existing Keypass identity card (this will be kept by Australia Post as part of your application), and
  • a document with your current residential address from category B or C listed in section 4 of the application form. A copy of the document will be taken. The name on this document must match the name on your existing Keypass identity card

*While Keypass is accepted as valid proof of age in Queensland, the signage is not mandatory for licensed premises in that state.

^Same-day processing is subject to verification. All details of your application must be verified before your card can be issued. For more information on proving your age and identity, see our Applying for a Keypass identity card section.

#If the foreign documents you intend to provide are not in English, you will need to provide a translation by NAATI accredited translator. To find an accredited translator, visit the National Accreditation Authority for Translators and Interpreters website.

Application fees

Pricing

 Card type Cost 
 New card

$55

($50 if you're over 60 years of age)

Replacement for an expired card $55 
Replacement for a lost card  $45 
 Change of name and/or address $35

We accept payments by cash, American Express, MasterCard, Visa or EFTPOS.

A receipt will be issued to you. Please retain the receipt until you receive your Keypass identity card.

This is a non-refundable administration fee.

Applying for a Keypass identity card

How to apply

Step 1: Complete an application form

Download the Keypass identity card application form. Fill it in, print it out and take it with you to your interview.

Step 2: Gather your identity documents

You must be able to prove your age and identity by providing acceptable documentation. All documents must be original.

Prove your age Click to expand Click to collapse

If you're applying for a new Keypass identity card, you need to prove your age.

The following are acceptable documents:

  • Australian birth certificate (not an extract)
  • Australian passport (may be expired up to 2 years)
  • Australian citizenship certificate
  • Foreign birth certificate (if not in English, with a translation by a NAATI accredited translator#)
  • Foreign passport (if not in English, with a translation by a NAATI accredited translator#)
  • Australian driver's licence or learner's permit
  • Immicard issued by the Department of Immigration & Border Protection

Prove your identity Click to expand Click to collapse

There are 2 options available to prove your identity. Full details of each option are also outlined in the application form.

Option 1 - Provide 3 proof of identity documents

  • Must include at least one category A and one category B document of identity
  • The third document can be from either category A or B
  • Your photo must be on at least one document
  • If no document provided as proof of identity has your current residential address, a document from category C must be provided as an additional support document. This additional support document must contain your name
  • You can use the same document used to prove your age - as part of your combination of identity documents - to prove your identity

For further information, see the 'Categories for proof of identity documents' section below.

Option 2 - Provide a Statutory Declaration

The Statutory Declaration form is included in your application form.

  • When the declarant (your parent/guardian or an authorised person) signs the Statutory Declaration, the signature must be witnessed by an authorised person. See 'List of authorised persons' section below for more information.  
  • An endorsed photo of the applicant must be included with the application. This must be endorsed by your parent/guardian or the authorised person who signed the Statutory Declaration. The photo should meet passport requirements.
  • The applicant's current residential address must be included in the Statutory Declaration.

Categories for proof of identity documents Click to expand Click to collapse

Category A
(at least one)

  • Australian birth certificate (not an extract)
  • Australian passport (may be expired up to 2 years)
  • Australian citizenship certificate
  • Foreign birth certificate (if not in English, with a translation by a NAATI accredited translator#)
  • Foreign passport (if not in English, with a translation by a NAATI accredited translator#)

Category B
(at least one) 

  • Australian driver licence / learner permit
  • Immicard issued by the Department of Immigration & Border Protection
  • Student identity card from a recognised Australian educational institution
  • Letter from a recognised Australian educational institution. Must be no older than 12 months, printed on letterhead and include your name, address and state/s in which you attend the institution 
  • Medicare card
  • Notice of Assessment for income tax (no older than 12 months)
  • Centrelink benefit card
  • Department of Veterans Affairs (DVA) card
  • Australian Defence Force photo ID
  • Private health insurance membership card
  • Electoral enrolment letter or card

Category C 

  • Motor vehicle registration
  • Utility notice
  • Council rates notice
  • Telecommunications bills 
  • Rental agreement (no older than 12 months)

Where can I get a translation of my foreign ID document? Click to expand Click to collapse

You can get a document translated at:

  • National Accreditation Authority for Translators & Interpreters (NAATI)
  • Interpreting and Translation Services NT
  • Community Relations Commission of NSW

List of authorised persons Click to expand Click to collapse

An authorised person must be in one of the following occupations:

  • Justice of the Peace
  • Member of the State Police Force
  • Chiropractor
  • Commissioner for declarations
  • Dentist
  • Legal Practitioner
  • Medical Practitioner
  • Member of the Institute of Chartered Accountants, Australian Society of Certified Practicing Accountants or National Institute of Accountants
  • Member of the National Tax & Accountant Association
  • Optometrist
  • Patent attorney
  • Pharmacist
  • Physiotherapist
  • Psychologist
  • Trade marks attorney
  • Veterinary Surgeon

There is no requirement for the witness to have known the applicant.

Step 3: Visit a participating post office for an interview

To find out which post offices conduct interviews for the Keypass identity card, you can either:

About the interview

To process your application, ensure you have all your proof of age and proof of identity documents. These must be originals. All documents will be photocopied and the originals returned to you.

A receipt for payment will be issued to you. Please retain the receipt until you receive your Keypass identity card.

At your interview, we'll check your documentation is correct, confirm your identity and take a photo. The interview should take about 10 minutes.

What happens next?

A secondary check will be performed within a week of the application.

If your application is successful, you'll receive your Keypass identity card in the mail within 10 working days of your interview (average delivery time to metro areas is 2 working days).

If your application is unsuccessful, you'll receive a letter stating the reason.

Same-day service for Melbourne customers

Need your Keypass identity card in a hurry? We now offer a same-day service in Melbourne's CBD.

Come in with your completed application form and correct documentation before 12pm on a weekday and your card will be processed on the same day* and available after 4pm.

This service is available at Flinders Lane Post Office, 246 Flinders Lane, Melbourne (entry also via Emirates House, 251-257 Collins Street, Melbourne).

Opening hours are Monday to Friday (9am-5pm).

* Same-day processing is subject to verification. All details of your application must be verified before your card can be issued. For more information on proving your age and identity, see our Applying for a Keypass identity card section.

#If the foreign documents you intend to provide are not in English, you will need to provide a translation by NAATI accredited translator. To find an accredited translator, visit the National Accreditation Authority for Translators and Interpreters website.

Support & FAQs

Frequently Asked Questions

Locate an outlet

Find your nearest post office.

Apply now

Download, fill in and print a Keypass identity card application form

Download form