PO Boxes and Private Bags
Collect your parcels and letters from a permanent and secure Post Office Box (PO Box) or Private Bag. Apply online or at any Post Office today.
Benefits of a PO Box or Private Bag
Safely store parcels and letters for up to 30 days.
Access your PO Box 24/7 for your convenience.1
Collect large parcels from a PO Box red door.2
Keep your home address private.
Keep the same address even when you move.
Get parcels delivered from all carriers using PO Box Plus.
Receive mail delivery notifications with Mail2Day.
Choose from a range of sizes and lease times to securely store your parcels and letters until you’re ready to collect them. Apply online or at the Post Office.
If you live in a rural or remote area of Australia, you can manage your mail securely with a Private Bag. Apply in person at a participating Post Office.
How to apply for a PO Box or Private Bag
PO Boxes and Private Bags can be leased for up to one year and then renewed annually. Our pro rata pricing runs from 1 April until 31 March the following year. A discount applies on an annual lease if the annual renewal is paid by 31 March each year (non-business customers only).
For new leases, an establishment fee is applicable, plus the balance of the annual pro rata price, depending on what month the lease begins. The pro rata charge for each month is one twelfth of the annual fee. Any lease that starts in February or March will include charges for a full year in addition to pro rata fees.
PO Box Plus
Upgrade to PO Box Plus to have up 50 parcels per year delivered to your PO Box from other carriers. Apply in person at a participating Post Office or online via your MyPost account.
Mail2Day notifications
With our free Mail2Day service, we notify you by email when you have mail in your PO Box.
Choose this option on the application form (PDF 4.13MB) or online via your MyPost account.
Free 12-month PO Box
If you’ve been impacted by family and domestic violence within Australia, you may be eligible for a free PO Box for 12 months at a participating Post Office.
Free 6-month mail redirection for first time PO Box users
Lodge a mail redirection application in-store when you collect your PO Box keys and receive 6 months mail redirection for free.5
Important information
Are you a business customer?
Find information on business PO Boxes and Locked Bag services.
Terms and conditions apply (PDF 1.04MB)
1 Check at your PO Box location as access times vary.
2 Red door boxes are available at participating Post Offices. Parcel delivery via red doors is subject to size and availability restrictions. If your parcel can’t be delivered using a red door box you’ll receive a card or digital notification advising collection from the counter at the Post Office. Fees and charges may apply to carriers other than Australia Post and StarTrack to deliver parcels to PO Box services. Carriers may pass this cost on to customers.
3 Specified pricing is for CBD locations, or PO Box locations in high demand. Applies to PO Box services in Canberra, Hobart and Darwin GPOs and certain Post Offices as determined by Australia Post.
4 Excludes persons residing on houseboats, water/sea vessels or on a private road such as a caravan park, gated community, retirement village or defence force barracks. Only available for customers where Australia Post doesn't deliver to their residential or business address, and each non-delivery address is eligible for one reduced rate PO Box or Private Bag at the nearest Post Office. Assessment can take up to seven days. Customers may be changed to full rate if delivery circumstances change.
5 Free 6-month mail redirection for new leases from your street address to your new PO Box, not from one PO Box to another PO Box. Lodge your mail redirection application in store when you collect your new PO Box keys.
6 Fees and charges may apply to carriers other than Australia Post and StarTrack to deliver parcels to PO Box services. Carriers may pass this cost on to customers. Size and weight limits apply.
