Post Office Boxes & bags
A handy way to receive deliveries, keep them safe, and collect them when you want*.
5 reasons why you need a PO Box
- Protect your privacy by not revealing your street address
- Keep the same address, even when you move
- Free 6-month mail redirection for new leases (worth up to $64)**
- Access your mail 24/7, whenever it suits you*
- Avoid mail piling up in your letterbox if you're away
Did you know? You can use your PO Box for parcel deliveries, too. If your parcel's too big, we'll keep it safe and let you know where you can collect it.
Choose the type of PO Box that's right for you
You can apply for selected new leases online, or search for a Post Office Box location near you and go in-store. Just pick the type of box or bag you want from the list below:
Your business can get a single GPO Box address, or the same box number in each capital city.
Best way to manage your mail if you live in a rural or remote area. Apply in-store only.
You can lease a box or bag for up to 1 year in-store and 5 years online, and keep renewing it annually if you want to. Our pro rata pricing runs from 1 April until 31 March the following year.
For new leases, you'll pay an establishment fee, and what's left of the annual pro rata price, depending on what month you take out your lease. The pro rata charge for each month is one twelfth of the annual fee.
Any lease that starts in February or March will include charges for a full year in addition to pro rata fees.
Establishment fee, extra keys, cancellation charges, reactivation fee, and new locks Click to expand Click to collapse
- Establishment fee:
- PO Boxes - $25 (includes 2 keys)
- GPO Box - $25
- Private Bag/Locked Bag/reduced rate - $15
- New lock: $30
- Extra keys: $12 per key
- Cancelling your box/bag: $30 (unused service fees exceeding $30 are refunded)
- Reactivation fee: $25
Applies if you wish to re-lease your cancelled PO Box or Bag. You can reactivate your service up until 31 May, provided your previous box or bag hasn't been leased to someone else.
PO Box & GPO Box annual charges Click to expand Click to collapse
Annual lease pricing (1 April - 31 March)
|Box size||Standard||Premium locations***||GPO||Reduced rate^
(applies if you live in an area without street mail delivery. Complete application in-store only.)
|Combined box and private bag||$329||$443||$536||$94|
Locked Bag & Private Bag prices Click to expand Click to collapse
When you first take out your lease, you'll need to buy at least 2 mail bags - one to take with you and one to hand back to us each time you collect your mail. This is so that we have an empty bag on hand at all times to sort your next lot of mail for you.
Mail bags (one-off charge)
|Small||900mm x 740mm||$56 (single bag)|
|Large||760mm x 460mm||$66 (single bag)|
Locked Bag annual lease
To keep your locked bag secure, you'll need to supply us with a large padlock and a duplicate of your key.
You can collect your Locked Bag mail any time during your Post Office's business hours. You can also have a courier collect your mail for you. Some of our Post Offices offer a courier service (extra charges apply), or you can arrange your own private courier.
|Service||Annual lease price|
Private Bag annual lease
|Deliveries each week||Annual lease price|
|4 or more||$207|
Get a $5 discount on your annual lease when you pay your renewal on time (31 March each year). Your discount will be automatically applied to your invoice.
How GPO Boxes for businesses work
You have 2 options for GPO Boxes:
- 1 GPO Box address at a fixed location
- Multiple GPO Box addresses at different locations (known as common boxes)
Common boxes are available at the General Post Office (GPO) in each capital city. Our standard common box package includes Sydney, Melbourne, Brisbane, Adelaide, Perth and Hobart. You can also extend your GPO Box number to Canberra and Darwin.
What you'll pay to have a common box address depends on how many GPO boxes you decide you want. You'll be charged for each GPO Box according to its size. Hobart, Darwin, and Canberra are charged at the specified rate.
Once your application is approved, you'll get a GPO Box number between 9800 and 9999. This becomes your new address in each state. Your customers then simply address their mail to your GPO Box number in their own capital city.
We offer a range of Post Office Box and Private Bag sizes. Not sure which size suits you? See our guide below:
Post Office Box sizes
|Small||90mm x 130mm||Small amounts of personal mail|
|Medium||135mm x 130mm||Up to C5-sized envelopes|
|Large||275mm x 130mm||Large amounts of mail. Keeps A4 mail flat and fits small parcels|
|Jumbo||275mm x 270mm||Very large mail volumes or medium parcels (only available at selected Post Offices)|
|A4||275mm x 90mm||Keeping A4-size mail flat (only available at selected Post Offices)|
Private Bag sizes
|Small||760mm x 460mm|
|Large||900mm x 740mm|
Is your PO Box too full? You can combine your PO Box with a Locked Bag to get more room, and you'll be able to keep the same address. Just speak to the friendly counter staff where your Post Office Box is.
To take out a Post Office Box or Private Bag lease, here's the ID you'll need to provide us:
Personal mail only: you can use your driver's licence, Australian passport, or Australian visa (foreign passport).
Post Office applications
Personal mail: proof of identity that shows your name, residential address and signature (this can be your driver's licence or 2 other documents, such as a utility bill and bank statement).
Business mail: bring the above ID, as well as proof that you are authorised to act on behalf of the business. Either a statutory declaration, copy of the Australian Business Registration document, or a signed request by an authorised officer of the business on a company letterhead.
Let us check if you have mail
Save yourself the trip to check your Post Office Box. Our free Mail2Day mobile notifications^^ will let you know if you have mail in your box. Sign up for free alerts.
You'll get an invoice in February each year, asking if you want to renew your box for another year. If you pay your bill by 31 March, you'll get a $5 discount.
Your Post Office Box will remain yours unless:
- you tell us that you'd like to cancel it
- you don't pay your renewal fee by 30 April , or
- we cancel your service because you breach our Terms & Conditions
How to pay your renewal
- In person at a Post Office
- By mail with a cheque or credit card
- Online through Post Billpay from 10 February until 31 March (you'll need a credit card)
- Over the phone on 13 18 16 from 10 February until 31 March (you'll need a credit card)
- With your Australia Post charge account. We can automatically debit your annual renewal amount each February. Speak to your credit representative listed on your monthly account statement if you would like us to do this.
You'll get an email/SMS, or notification card in your PO Box if you've got a parcel that's too big to fit. Just show it at the collection area to pick up your item.
In some cases, we'll leave a key in your box, and you can get your item from a nearby Parcel Locker, where available, for free. Terms & Conditions apply.
Here's a list of the Post Offices where we can do this for you:
PO Box Parcel Locker locations Click to expand Click to collapse
Shellharbour City Centre
Wagga Wagga South
The Broadway (Wahroonga)
Winnellie Business Hub
Hyde Park Castletown
Red Hill Rockhampton
Sumner Park Business Centre
Upper Mt Gravatt
Kingaroy Delivery Centre
Maroochydore Business Centre
Adelaide Rundle Mall
Mitcham Shopping Centre
Adelaide Station Arcade
Melbourne Franklin St
Mount Waverley Business Hub
QV Queen Victoria
St Kilda Road
East Victoria Park
More ways to Collect@Post
With over 4,000 locations across Australia, our Collect@Post options give you the flexibility to organise parcel deliveries around your schedule. Here's a couple more handy options:
Frequently Asked Questions
* Please check at your individual PO Box location, as access times can vary.
** Free 6-month redirection is only available from your street address to your new PO Box (not from one PO Box to another PO Box). Lodge your mail redirection application when you collect your new PO Box keys.
*** Specified pricing for CBD locations, or PO Box locations in high demand, applies to PO Box services in Canberra, Hobart and Darwin GPOs and certain Post Offices as determined by Australia Post.
^The Reduced Rate applies where the frequency of mail delivery by Australia Post to that customer's address (residential or business) is once per week or less. The Reduced Rate will not apply where that customer (a) resides on a houseboat or other water vessel, or (b) where the customer's address (residential or business) is located on a private road (such as a caravan park, gated community, retirement village or defence force barracks etc).
Note: Concession card holders aren't eligible for a reduced rate Post Office Box unless their address is in an area that we only deliver to once a week or less.
^^ Compatible smartphone or device required in order to receive Mail2Day push notifications. Apple devices require a minimum iOS8 on iPhone 4s or later.