24/7 Parcel Lockers

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Overview

Our 24/7 Parcel Lockers offer you the ultimate delivery convenience when shopping online. No more waiting for your parcel - just quick and easy collection at a time that suits you.

Benefits

  • Accessible 24/7 at more than 140 locations across Australia
  • Self-service parcel collection; get your parcel when it suits you
  • Free registration. You can also register for lockers at different locations
  • Private and secure - we'll text or email you a unique code to access your parcel
  • Easy to use: just register, shop and collect!

Found a location? Now, get started!

Click the button to log in or register for your Australia Post account, then follow the steps to set up your Parcel Locker location.

Why register for an Australia Post account? Click to expand Click to collapse

Registering for an Australia Post account has a number of benefits:

  • Your personal details, preferences and parcel tracking information will be in a secure environment, where only you can access them
  • You will be able to use the Customer Number provided for other Australia Post online services, including My Deliveries, Mail Redirections and Hold Service
  • It will save you time the next time you need to use any of our secure online services, as we can verify your details quickly
  • We can contact you about your service if required

Please note: Australia Post will accept domestic and international parcels from other carriers into our Parcel Lockers, if those parcels have been lodged by the carriers as Australia Post articles addressed to the recipients' Parcel Lockers.

StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery into Parcel Lockers. We have informed other carriers of our new policy and it is up to the carrier to decide if they wish to pay to deliver to the Parcel Lockers. Where possible, customers are advised to check which shipping partners or parcel delivery provider/s are available on the website they're buying from.

How do Parcel Lockers work?

Using your Parcel Locker

1. Register

When you register online, we will assign you a unique Australia Post Customer Number. You will then need to select the Parcel Locker location most convenient for you. 

We'll send you your Parcel Locker address so you have it on hand. If you forget it, just log in to your account to see it.

2. Shop

Use your Parcel Locker address when you are shopping online or arranging for a parcel to be delivered to you.

Example Parcel Locker address:

Jane Smith
Parcel Locker 01234 56789
170-172 Chapel Street
ST KILDA VIC 3182 

3. Collect

You will receive notification via SMS or email when your parcel is ready for collection. Collect your parcel within 48 hours using the one-off access code listed with your notifcation and either the last 5 digits of your customer number OR the mobile number that your parcel notification was sent to.

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What items can be delivered to Parcel Lockers

Items not accepted to Parcel Lockers Click to expand Click to collapse

You can have any parcel sent to your 24/7 Parcel Locker, except:

  • letters and standard mail that can be delivered to your letterbox
  • Express Post letters
  • parcels larger than 39cm x 36cm x 64cm
  • parcels that are heavier than 16kg
  • parcels that require proof of identity
  • parcels that require the recipient's ID to be recorded at delivery
  • parcels where there is a payment required on delivery
  • parcels that are damaged or unsuitably packaged
  • parcels delivered by a courier that has chosen not to deliver to our parcel lockers
  • parcels containing alcohol
  • parcels containing perishables

Items delivered by carriers other than Australia Post Click to expand Click to collapse

Other carriers / delivery providers can deliver items to a 24/7 Parcel Locker as long as they lodge the articles into our network and pay for this service.

StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery into 24/7 Parcel Lockers.

Where possible, you should check with the sender or company you are buying from which delivery providers they use.

Delivery providers who do not wish to lodge your parcel into the Australia Post network for delivery to your parcel locker, should follow current standard procedure for carriers, which is to contact you or the sender to organise alternative delivery or pick-up options.

International items Click to expand Click to collapse

Parcels sent from overseas by that country's designated postal operator (e.g. Royal Mail in the UK) will be delivered into the 24/7 Parcel Lockers.

If the parcel is sent by a carrier other than the country's designated postal operator, the carrier must lodge the article into our network and pay to deliver the item into the Parcel Lockers.

Please note: Australia Post will accept domestic and international parcels from other carriers into our Parcel Lockers, if those parcels have been lodged by the carriers as Australia Post articles addressed to the recipients' Parcel Lockers.

StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery into Parcel Lockers. We have informed other carriers of our new policy and it is up to the carrier to decide if they wish to pay to deliver to the Parcel Lockers. Where possible, customers are advised to check which shipping partners or parcel delivery provider/s are available on the website they're buying from.

Support & FAQs

Frequently Asked Questions

More information

Have questions? Australia Post staff at 24/7 Parcel Locker locations can assist. You can also contact our Customer Contact Centre on 13POST (137678).  

Alternatively, check our 24/7 Parcel Locker Terms and Conditions.

Log in to your account

Already registered for a Parcel Locker? Log in with your email address and password.

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