24/7 Parcel Lockers

Registering for an Australia Post Customer Number has a number of benefits:

• Your personal details, preferences and parcel tracking information will be in a secure environment, where only you can access them
• You will be able to use your Customer Number for other Australia Post online services, including My Deliveries, Mail Redirections and Hold Service
• It will save you time the next time you need to use any of our secure online services, as we can verify your details quickly
• We can contact you about your service if required

• Canberra GPO - 53-73 Alinga Street, Canberra ACT 2601
• Mawson Parcel Lockers - 99 Mawson Place, Mawson ACT 2607
• North Canberra Business Hub - 54 Vicars Street, Mitchell ACT 2911
• South Canberra Business Hub - 8 Nyrang Street, Fyshwick ACT 2609
• Tuggeranong Business Centre, 302-318 Reed Street, South Tuggeranong ACT 2900

 

• Alexandria Business Hub - 154 Bourke Road, Alexandria NSW 2015
• Kingsgrove Business Centre - 25-27 Richland Street, Kingsgrove NSW 2208
• Leichhardt Post Office - Shop 2, 51-57 Norton Street, Leichhardt NSW 2040
• Macquarie Park Business Centre - 11 Waterloo Road, Macquarie Park NSW 2113
• Parramatta CBD Retail Post - 153 Macquarie Street, Parramatta NSW 2151
• Queen Victoria Building Post Shop - 44 Market Street, Sydney NSW 2000
• Roseville 7-Eleven Parcel Lockers, 1017 Pacific Hwy, Roseville, NSW, 2069
• Seven Hills Parcel Lockers - 3 Powers Road, Seven Hills NSW 2147
• Strawberry Hills Post Shop - 219-241 Cleveland Street, Redfern NSW 2016
• St Leonards Delivery Facility - 2 Herbert Street, St Leonards NSW 2065
• Silverwater Business Centre - 37-39 Egerton Street, Silverwater NSW 2128
• Stockland Balgowlah - 197-215 Condamine Street, Balgowlah NSW 2093
• Taren Point Business Hub - 25-27 Koonya Circuit, Caringbah NSW 2229

• Brisbane GPO - 261 Queen Street, Brisbane City QLD 4000
• Bundall Business Centre - 26 Crombie Avenue, Bundall QLD 4217
• Capalaba Post Shop - Shop 59, 7-45 Redland Bay Road, Capalaba QLD 4157
• Coorparoo Delivery Centre - 28 Turbo Drive, Coorparoo QLD 4151
• East Brisbane 7-Eleven Parcel Lockers - 508 Vulture St, East Brisbane, QLD 4169
• Ferny Hills Delivery Centre - 20 Mawarra Crescent, Ferny Hills QLD 4055
• Kedron 7-Eleven Parcel Lockers, 433 Gympie Rd, Kedron, QLD, 4031
• Mansfield Business Centre - 52 Dividend Street, Mansfield QLD 4122
• Southport Parcel Lockers - 28-30 Bay Street, Southport QLD 4215
• Tingalpa Parcel Lockers - 23 Enterprise Place, Tingalpa QLD 4173
• Toowong Business Centre - 58 Ebor Street, Toowong QLD 4066

• Adelaide City Parcel Lockers - 26 Franklin Street, Adelaide SA 5000

• Brighton Post Shop - 515 Brighton Road, Brighton SA 5048
• Kent Town Business Centre - 35-37 Rundle Street, Kent Town SA 5067 
• Marleston Delivery Centre - 65 Galway Avenue, Marleston SA 5033 
• Melrose Park Delivery Centre - 3 Rose Street, Melrose Park SA 5039
• Regency Park Business Centre - 12-14 Taminga Street, Regency Park SA 5010 

• Bayswater Delivery Centre - 32 Jersey Road, Bayswater VIC 3153
• Box Hill Central Parcel Lockers, 1033 Whitehorse Road, Box Hill VIC 3128
• Braeside Delivery Centre - 1-7 Venture Way, Braeside VIC 3195
• Burwood Delivery Centre - U12 15-23 Huntingdale Road, Burwood VIC 3125
• Cranbourne Delivery Centre - 6-12 George Street, Cranbourne VIC 3977
• Deepdene Delivery Centre - 106 Whitehorse Road, Deepdene VIC 3103
• Ferntree Gully Delivery Centre - 22 Edina Road, Ferntree Gully VIC 3156
• Fitzroy Post Office - 371-385 Gore Street, Fitzroy VIC 3065
• Heidelberg West Parcel Lockers - 7 Vernon Ave, Heidelberg West VIC 3081
• Hoppers Crossing Delivery Centre - 2-6 Lentini Street, Hoppers Crossing VIC 3029
• Melbourne Bourke Street Retail Outlet - 111 Bourke Street, Melbourne VIC 3000
• Melbourne University - 156-292 Grattan Street, Parkville VIC 3052
• Moorabbin Business Hub - 16-20 Bulli Street, Moorabbin VIC 3189
• Nunawading Business Hub - 1-5 Maurice Court, Nunawading VIC 3131
• Port Melbourne Delivery Centre - 509 Williamstown Road, Port Melbourne VIC 3207
• St Albans Delivery Centre - 205 William Street, St Albans VIC 3021
• St Kilda Delivery Centre - 170-174 Chapel Street, St Kilda VIC 3182
• Sunbury Delivery Centre - 19-29 Macedon Street, Sunbury VIC 3429 
• Williamstown 7-Eleven Parcel Lockers - 14 Kororoit Creek Rd, Williamstown North VIC 3016

• Bassendean - 74 Grey Street, Bassendean, WA 6054
• Bentley Delivery Centre - 7 De Laeter Way Bentley WA 6102
• Canning Vale Delivery Centre - 120-124 Bannister Rd Canning Vale WA 6155
• Gwelup Delivery Centre - 21 Wishart St Gwelup WA 6017
• Joondalup Delivery Centre - 119 Winton Rd Joondalup WA 6027
• Osborne Park Parcel Lockers - 8 Collingwood St Osborne Park WA 6017
• Palmyra Delivery Centre - 8 Abosolon St Palmyra WA 6157
• Perth St Georges Terrace Post Shop - 66 St Georges Terrace Perth WA 6000
• Rockingham Parcel Lockers - 40 Crompton Rd Rockingham WA 6168

You can send any parcel to your 24/7 Parcel Locker, except for:

• letters and standard mail that can be delivered to your letterbox
• Express Post letters
• parcels larger than 39cm x 36cm x 64cm
• parcels that are heavier than 16kg
• parcels that require proof of identity
• parcels where there is a payment required on delivery
• parcels that are damaged or unsuitably packaged
• parcels delivered by a courier that has chosen not to deliver to our Parcel Lockers
• parcels containing alcohol
• parcels containing perishables

Providing you with an Australia Post Customer Number as part of the software upgrade in March 2013 gives you more choice and convenience around your parcel deliveries. With an Australia Post Customer Number, you can register for multiple Parcel Locker locations, access My Deliveries, a handy online tool to manage and track all your parcel deliveries, and other Australia Post online services.

You can register for up to 10 addresses in your online address book which can include multiple Parcel Locker locations or addresses.

To add another Parcel Locker location, or change your existing Parcel Locker location, log in to your Parcel Locker account at lockers.auspost.com.au with your email address and password and click on 'Add another Parcel Locker'. You can print the label of your preferred Parcel Locker addresses so that you have it in hand when shopping online or arranging for the delivery of your parcel.

To ensure the security of your parcel, we do not email your Australia Post Customer Number with your one-off access code. To collect your parcel you need to use something you already know (your Australia Post Customer Number) with something we have told you for this delivery (the one-off access code). If your email contained both codes anyone with access to your emails could collect your parcel.

Your Australia Post Customer Number is available from your online Parcel Locker account. Simply log in to your Australia Post account using your email address and password. From your online Parcel Locker account, you can print your Australia Post Customer Number barcode which you can use when collecting parcels from your Parcel Locker.

Until the end of April 2013, we will accept either address to give you time to update your online accounts with your new Parcel Locker address. While we may still be able to deliver to your old parcel locker address after April 2013, delivery may be delayed. It will assist us if your new online purchases are addressed to your new Parcel Locker address.

We may have created a new Australia Post account for you as part of our software upgrade in March 2013. For security reasons, you may be required to set a new password for this account the first time you log in. You can provide your new password by clicking on the 'Forgot your password' link available on the login page.

You can use either; there are buttons to navigate between My Deliveries, your Parcel Locker account and the addresses in your online address book.

24/7 Parcel Lockers are a convenient alternative to home delivery that allows you to collect your parcels at a time and place that fits in with your lifestyle.

Instead of having a parcel delivered to your home address, you can now choose to have it delivered to one of our secure, 24/7 Parcel Lockers. You can collect your parcel anytime that suits you within 48 hours of receiving an email that your parcel is available for collection. If you have requested SMS notifications, you will also be notified by SMS.

It's easy; simply register for this free service today.

Register to use our 24/7 Parcel Locker service by following these steps:

1. Visit auspost.com.au/parcel-lockers and select 'Register now'.
2. Create an Australia Post account. An Australia Post account will allow you to register for multiple Parcel Locker locations. You can also access My Deliveries, our handy online tool, to track and manage all your parcel deliveries.
3. Activate your account via your email address.
4. Login to your Australia Post account and select Go to Parcel Lockers under Delivery Management.
5. Follow the steps to register for a Parcel Locker and select a Parcel Locker location.

We will assign you a unique Parcel Locker address which includes your Australia Post Customer Number and will look like this:

Jane Smith
Parcel Locker CN 12345 67890
170-172 Chapel Street
ST KILDA VIC 3182

Your Parcel Locker address can be used as your shipping address when you shop online or arrange for a parcel to be delivered to you.

• When you register online, we will assign you a Parcel Locker address. Use this address to have your parcels delivered directly to your locker rather than to a home or work address.
• Once your parcel is placed in a Parcel Locker, you will be notified by email (and if requested, SMS) to collect it and will be provided with a one-off access code to open the locker. You will have 48 hours to collect your parcel.
• When you arrive at the locker location, please go to the console and follow the on screen prompts.
• Once you enter your access code the locker door will open, allowing you to collect your parcel.
• When the locker door is opened, the software that supports the lockers will record that the parcel has been collected and if required, advise the sender that the parcel has been delivered to you.
• Please close the locker door once you have collected your parcel.
• If your parcel is not collected within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection. We will remind you before this happens.
• If your parcel is transferred to an Australia Post facility for collection, we will notify you by email, that your parcel has been moved, where to collect it, and the trading hours for that outlet. If you have requested SMS notifications, you will also be notified by SMS.

There is no cost to use the service.

No, you will not have a dedicated Parcel Locker - you will have a dedicated Parcel Locker address which includes your Australia Post Customer Number (e.g. CN 12345 67890). Each time you receive a parcel, it will be placed in a locker that best suits the size of your parcel.

You can send any parcel to your 24 / 7 Parcel Locker, except for:

• Letters and standard mail that can be delivered to your letterbox
• Express Post letters
• Parcels that are bigger than 39cm x 36cm x 64cm
• Parcels that are heavier than 16kg
• Parcels that require proof of identity
• Parcels where there is a payment required on delivery
• Parcels that are damaged or unsuitably packaged
• Parcels delivered by a courier that has chosen not deliver to our Parcel Lockers
• Parcels containing alcohol
• Parcels containing perishables.

Australia Post will accept domestic and international parcels from other carriers into our Parcel Lockers, if those parcels have been lodged by the carriers as Australia Post articles addressed to the recipients' Parcel Lockers.

StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery into Parcel Lockers. We have informed other carriers of our new policy and it is up to the carrier to decide if they wish to pay to deliver to the parcel lockers. Where possible, customers are advised to check which shipping partners or parcel delivery provider(s) are available on the website they're buying from.

If the parcel from an overseas country is sent to Australia by that country's designated postal operator and following the Universal Postal Union (UPU) rules for international mail exchanges, your parcel will be delivered into the Parcel Locker. For example, if the parcel is from the UK and is sent to Australia by the UK's postal operator Royal Mail which follows UPU rules, your parcel will be delivered to the Parcel Lockers.

If the parcel from an overseas country is sent to Australia by a carrier that is not the country's designated postal operator, it can still be delivered into the Parcel Lockers if the carrier pays to deliver the parcel into the lockers.

No carriers are denied delivery access to the Parcel Lockers. Australia Post accepts domestic and international parcels from other carriers into our Parcel Lockers if those parcels have been lodged by the carriers as Australia Post articles addressed to the recipients' Parcel Lockers. To lodge the articles into our network, the carriers must pay Australia Post for the service.

StarTrack is a subsidiary of Australia Post, and parcels carried by StarTrack will be accepted for delivery into Parcel Lockers.

We have informed other carriers of our policy and it is up to the carrier to decide if they wish to pay to deliver to the Parcel Lockers.

Where possible, customers are advised to check which shipping partners or parcel delivery provider(s) are available on the website they're buying from.

We appreciate that it is not always easy to determine which carrier the online retailer uses.

That is why we gave the carriers more than a month's notice before this change was implemented so they can determine if they wish to pay for delivery access to the parcel lockers and work out with the online retailers how they will let customers know whether parcel lockers are an available delivery option.

The retailers affected may update their websites informing customers they do not deliver to parcel locker addresses.

Carriers who do not wish to pay to deliver your parcel to the parcel lockers will follow current standard procedure for carriers, which is to contact you, the customer or the retailer to organise an alternative delivery address or pick up from their depot.

No, parcels requiring the recipient's ID to be recorded at delivery cannot be delivered to a Parcel Locker as these items require a specified personal ID to be checked and recorded at the time of delivery.

No, as there is a charge to transfer a parcel to another location after an unsuccessful home delivery attempt. We encourage you to use your Parcel Locker address instead of your home address as a mailing address for your parcels.

All Parcel Lockers are accessible 24 hours a day, seven days a week.

You can use the 24/7 Parcel Locker service as often as you want.

When your parcel is placed in a locker, you will receive an email and if requested, SMS.

Simply follow the touch-screen prompts. You will be asked to enter:

1. the last five digits of your Australia Post Customer Number, and
2. the one-off access code for the delivery (sent to you via email, and if requested SMS).

Your Australia Post Customer Number can also be entered by swiping the barcode containing this number in front of the Parcel Locker scanner. You can obtain your barcode from your online Parcel Locker account or from an email sent to you informing you of your new Parcel Locker address. If you are a new customer registering for the parcel locker service, you will also receive a Welcome email with your barcode.

When the access code is entered, the locker door will open, allowing you to collect your parcel.

You will need to refer to your email or SMS (if you have requested SMS notifications) which contain your access code. 

A reminder email (and SMS if you have requested SMS notifications) will be sent to you 24 hours before the parcel is removed from the locker. If your parcel is removed from the locker we will email you the address of a nearby parcel collection facility where you will be able to collect it in person.

All Parcel Lockers have battery backup and a secure electronic locking mechanism. If the power fails, the locker unit will close down and all doors will remain shut. The unit will restart when the power is restored.

You will have 48 hours from the time the parcel enters the locker to collect your parcel. You will receive an email when the parcel is placed in the locker and a reminder email 24 hours before the parcel is due to be removed from the locker. If you have requested SMS notifications, you will receive them as well as the emails.

If your parcel is not collected within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection during business hours.

If your parcel is transferred to an Australia Post facility for collection, we will notify you by email that your parcel has been moved, where to collect it, and the trading hours for that outlet. If you have requested SMS notifications, you will receive them as well as the emails.

You will then have five business days to pick up your parcel.

You will receive an email and, if requested, an SMS to advise you that your parcel has been moved.

No, only parcels addressed to you can be delivered to your Parcel Locker as the recipient name on the parcel must match the registered name for the Parcel Locker service. If your family members want to use a Parcel Locker, they will need to register for a 24 / 7 Parcel Locker. Please be aware that each registration requires a unique email address.

A number of people who have advised us that they are wheelchair users, visually or hearing impaired, are successfully using our Parcel Lockers. When you register for an Australia Post Parcel Locker we ask if you;

• Have difficulty reaching above 1.5m height
• Have difficulty reaching below 0.5m.

We do this so that your parcels will be placed in a Parcel Locker that you can access.

If you are visually impaired and want to use a Parcel Locker, we recommend you answer yes to these questions so your locker will always be restricted to the middle row of lockers.

However, you need to be aware that by making these selections, there are fewer lockers available for your parcel and in some instances this will mean that you will not have access to a large locker so larger parcels may need to be collected from the counter during business hours.

To opt-out of the Parcel Locker service, delete your Parcel Locker addresses from your online address book. You will be advised that a Parcel Locker address is required to use the service. If you choose not to have a Parcel Locker address, you are choosing to opt-out.

You can search for where Parcel Lockers are available at auspost.com.au/pol. Enter your address, suburb, postcode or state, and then choose Parcel Lockers and Search. A list of locations and a map showing where Parcel Lockers are located will display.