Hold mail

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Going on holiday or spending time away from your business? We can hold your mail for up to 12 months and deliver it when you return.

Personal mail

Holding your personal mail is easy and starts from just $46.45* for one month. If you have proof of identity, simply click the 'Hold now' button.

Customers who may be eligible for concession must apply in-store with the Mail Hold form (791kb) and a valid concession card. You can also pick up and complete a form in store.

Business mail

Mail hold prices for business and government start from $74.45** for one month. To apply, please download the form and take it to a Post Office (forms also available in-store), along with the required proof of identity. You can also pick up and complete a form in store.

Extend your Mail Hold service

To extend your Mail Hold, you'll need the customer reference number found on your receipt or copy of the application form. For online applications, you'll see this reference number when you log in to your account.

Change or cancel your service

Need to cancel or change your Mail Hold? No problem. We'll let you know how.

* Price is for 1 month at the personal mail full rate. View all prices

** Price is per month at the business rate. View all prices

Mail Hold prices


Mail type First week Additional weeks Flat monthly fee
Personal $23.05 $7.80 -
Government or business - - $74.45
Concession rate $13.80 $4.65 -

Concession rates apply for customers who are eligible for concession.

Business and government rates are applicable for:

  • businesses, companies, partnership and sole traders
  • bankrupt or insolvent businesses
  • government bodies or institutions
  • company trusts
  • individual trustees and self managed superannuation funds
  • schools - private or public
  • not for profit/charity organisations - including State or National Clubs and Organisations
  • where both personal and business mail are being redirected from one address

Concession eligibility

Concession eligibility

If you hold an eligible concession card, or you're listed as a dependant on a concession card, you may be eligible for our concession rate.

For the concession rate to apply, the application must only include eligible concession card holders and their dependants (as listed on the card).

Valid concession cards

  • Pensioner Concession Card
  • Health Care Card (all types)
  • Commonwealth Seniors Health Card
  • Department of Veterans' Affairs Card
  • Veterans' Repatriation Health Card
  • MyPost Concession Card (note: this card has the cardholder's name printed on it. If the application form is for multiple persons at the same address, a valid concession card must be produced for each individual)

How to apply

To apply, please download the Mail Hold form (791kb) and take it to a Post Office (forms also available in-store). You will need to bring the required proof of identity PLUS your concession card.

Support & FAQs

Frequently Asked Questions

Get started!

If you have proof of ID you can easily set up a personal mail hold online.

Hold now

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