Addressing guidelines

Addressing your mail correctly

Our advanced letter sorting technology reads addresses electronically, so it's important you address your mail clearly and in the following format:

envelope zone allocations

Typically, the address should be written in three lines:

  • The top line should contain the recipient's name
  • The second to last line should contain the number and name of the street, PO Box or locked bag number (if applicable)
  • The last line should contain the place name or post office of delivery, state or territory abbreviation and postcode. This line should be printed in capitals without punctuation or underlining, with the postcode put last
  • For international mail, the country name should be in capitals on the bottom line

Helpful hints for addressing envelopes 

  • Use the correct postcode (you can use our find a postcode tool to do this)
  • Print clearly using dark ink; preferably black on white. Avoid using red, yellow or orange ink
  • Don't indent or stagger address lines
  • Don't underline any words
  • Include a return address so we can we can return the letter if it can't be delivered. Put your address in the top left corner, or on the back flap of the envelope

For machine-addressed envelopes, we recommend using clear readable type such as Courier 12 point or 10 pitch.

Use pre-printed envelops with the 4 postcode squares if you're addressing by hand, and print the destination postcode clearly in those squares.

Parcel collection at your convenience