Need to sign for your parcel?
You’ll still receive a text from us on the morning of your delivery letting you know that the driver is on their way. Because we need a person to sign for your parcel, there’s just two options to select from. You’ll be able choose between advising that ‘someone will be home’ or, if you’re not going to be home, you can select the ‘take to Post Office’ option.
Things to know
You can only text back ‘1’, ‘2’ or ‘3’
This is an automated system that will only accept a reply of 1, 2 or 3. You cannot make voice calls to this number. For further assistance please contact us during business hours.
You’ll need to reply asap
Your driver will need to know your delivery choice before they arrive at your house, so it’s important you reply as soon as possible.
If you don’t reply or you reply too late, your parcel will be delivered by the driver using the normal delivery process.
I received a message that my response was not valid. What does this mean?
Text Your Choice is an automated service, so you can only reply: 1, 2 or 3.
1=Leave at your address (if there’s a safe place) & accept T&Cs
2=Someone will be home
3=Take to a Post Office if no one home
If you have tried this and it’s still not working, please let us know at email@example.com.
All text messages for the Text Your Choice service will come from the number 0448 008 003. You may receive delivery status updates from a different number prefaced AUSPOST, which is a non-reply message.
Yes. After you've replied to our text, you can change your mind one more time before the driver arrives. To change your mind, simply reply again to the original text message. You will get a confirmation text to your second text. Further replies will not be accepted.
On a day when you have more than 1 parcel with the same contact mobile number being delivered by us, we will apply your choice to all parcels with similiar signature requirements.
Where authority to leave in a safe place is already granted by sender or signature is required by sender, we will follow our normal process for those parcels.
The new service is being offered to make it easier for customers on the whole to have more choice and control of their parcel delivery. The text messages are automated and we send them as a standard part of our parcel dispatch process.
Australia Post does not retain mobile phone numbers for this service. The mobile phone number we use is the one shared with the sender when a customer places their order. In this case, it appears an incorrect number must has been recorded. We apologise for the discrepancy and will not send you any more texts about this parcel after it has been delivered.
Where suitable, the driver will leave your parcel in a safe place at your address. If the delivery driver makes an assessment it is not safe to do so, they will leave a card to advise where you can collect your parcel from. We understand this may be inconvenient but following process is important to protect the safe delivery of your parcel.
Where suitable, the driver will leave your parcel in a safe place at your address and will make an assessment on a safe location for the parcel. Please see our Terms and Conditions for further information.
1 Not all deliveries are eligible to be left in a safe place. Requests to leave your parcel in a safe place can only be completed where our driver is able to leave the parcel out of sight from the street, not exposed to weather damage or interference by pets. Read the full terms & conditions for leaving parcels in a safe place.