Text your choice. Get it delivered your way.

Expecting a parcel?

We'll text you on the morning of your delivery to let you know the driver is on their way. You simply reply back with your delivery choice: 1, 2 or 3

1. Leave in a safe place at your address

Where suitable1, the driver will leave your parcel in a safe place at your address. By selecting this option, you agree to the terms and conditions.

2. Someone will be home

The driver will expect someone to be home to receive your parcel.

3. Take it to a Post Office

If you’re not at home when we try to deliver, the driver will leave a collection card at your home letting you know which Post Office your parcel can be collected from.

Need to sign for your parcel?

You’ll still receive a text from us on the morning of your delivery letting you know that the driver is on their way. Because we need a person to sign for your parcel, there’s just two options to select from. You’ll be able choose between advising that ‘someone will be home’ or, if you’re not going to be home, you can select the ‘take to Post Office’ option.

Things to know

You can only text back ‘1’, ‘2’ or ‘3’

This is an automated system that will only accept a reply of 1, 2 or 3. You cannot make voice calls to this number. For further assistance please contact us during business hours.

You’ll need to reply asap

Your driver will need to know your delivery choice before they arrive at your house, so it’s important you reply as soon as possible.

If you don’t reply or you reply too late, your parcel will be delivered by the driver using the normal delivery process.

Help and support

Track your item

You can track your item online by entering the tracking number.

Or, keep up to date with its delivery progress through your MyPost account.

Choose your delivery options

Through your MyPost account, you can choose to have items delivered to a participating Post Office of your choice, or to a 24/7 Parcel Locker.

1 Not all deliveries are eligible to be left in a safe place. Requests to leave your parcel in a safe place can only be completed where our driver is able to leave the parcel out of sight from the street, not exposed to weather damage or interference by pets. Read the full terms & conditions for leaving parcels in a safe place.