Text your choice Get it delivered your way

I received a message that my response was not valid. What does this mean?

Text Your Choice is an automated service, so you can only reply: 1, 2 or 3.

1=Leave at your address (if there’s a safe place) & accept T&Cs
2=Someone will be home
3=Take to a Post Office if no one home

If you have tried this and it’s still not working, please let us know at textyourchoicefeedback@auspost.com.au.

All text messages for the Text Your Choice service will come from the number 0448 008 003. You may receive delivery status updates from a different number prefaced AUSPOST, which is a non-reply message.

Yes. After you've replied to our text, you can change your mind one more time before the driver arrives. To change your mind, simply reply again to the original text message. You will get a confirmation text to your second text. Further replies will not be accepted.

On a day when you have more than 1 parcel with the same contact mobile number being delivered by us, we will apply your choice to all parcels with similiar signature requirements.

Where authority to leave in a safe place is already granted by sender or signature is required by sender, we will follow our normal process for those parcels.

The new service is being offered to make it easier for customers on the whole to have more choice and control of their parcel delivery. The text messages are automated and we send them as a standard part of our parcel dispatch process.

This is an automated system. You cannot make voice calls or text messages to this number. For further assistance please contact us during business hours.

Australia Post does not retain mobile phone numbers for this service. The mobile phone number we use is the one shared with the sender when a customer places their order. In this case, it appears an incorrect number must has been recorded. We apologise for the discrepancy and will not send you any more texts about this parcel after it has been delivered.

Where suitable, the driver will leave your parcel in a safe place at your address. If the delivery driver makes an assessment it is not safe to do so, they will leave a card to advise where you can collect your parcel from. We understand this may be inconvenient but following process is important to protect the safe delivery of your parcel.

Where suitable, the driver will leave your parcel in a safe place at your address and will make an assessment on a safe location for the parcel. Please see our Terms and Conditions for further information.

For help and support on this service, you can email us at textyourchoice@auspost.com.au. If your query is regarding your delivery, please visit our help section or call us at 13 76 78 (13 POST).