Parcel collection notifications are going digital

A MyPost account is a free and convenient way for your customers to manage deliveries from Australia Post and access other Australia Post services. A My Post account helps your customers access services including:    

• Parcel delivery tracking and history 
• Parcel preferences such as leave in a safe place (Safe Drop) 
• Redirecting a parcel on the way 
• Collection points like PO Boxes, Parcel Lockers and Parcel Collect 
• Notification preferences 

Your customers can sign up for a free MyPost account. 

The process for parcel delivery will remain exactly the same, with Posties and Drivers still required to knock three times and prove they attended the address via GPS tracking. Removing the need for Posties and Drivers to stop and handwrite cards will also allow them to cover their routes more efficiently.

Digital notifications are available for all customers with a MyPost account when receiving manifested parcels through Parcel Send, eParcel or MyPost Business. Importantly, the contact details on the manifest will need to match those on their MyPost account. Parcels which we’re unable to match to a MyPost Account will still receive a physical collection card.

Yes, if the parcel is matched to a MyPost account, we’ll send digital collection reminder notifications by email or SMS. 

When an item is ready to be picked up from a Parcel Collection location or Post Office, your customer will receive an email, SMS or AusPost app notification (if we have their contact details) with the opening hours of the collection point.

If their item isn’t collected after 5 business days, we’ll send them a reminder by email, SMS or via the AusPost app (if we have their contact details). If the item isn't collected after 10 business days, the item will be returned to sender.

When your customer comes to collect an item from the Post Office, we'll ask them to show ID proving that they're either: 

• the person it's addressed to (the 'addressee') 
• someone who's authorised to collect on the addressee's behalf 

They can show one valid form of photo ID, such as: 

• Australian Driver License (physical or digital) 
• Keypass or other Government-issued proof-of-age card 
• Australian or international passport
• Digital iD 

Or two valid forms of ID without their photo, such as: 

• Medicare card
• Credit card
• Bank statement
• Utility bill 

If they're collecting an item after a missed delivery, their ID will need to include the delivery address. This won't be necessary if they're collecting an item sent straight to a Parcel Collect address or transferred from a Parcel Locker address.