Help & support

Access tools such as My Self Service, Learning & Development, Post Perks and Jobs.

1. 'Go to the OurPost Dashboard

A Welcome to Australia Post Office365 page will appear. You will need to enter your username / email address where it says "Email Address, Phone Number of Skype”, click next.

• Tip: Your username will generally look like firstname.lastname@auspost.com.au, firstname.lastname@startrack.com.au or firstname.lastname@apgteam.com.au 
• Tip: Your user name is only an active email address if you require it for your role

2. The Australia Post login page

You'll be taken to this page where your username should appear and you'll be asked for your password. 

This is your existing password you already use to access My Self Service or a corporate device. If you were provided a temporary password, combine the 6 characters with your date of birth in dd-mm-yyyy format: e.g. jJR$om01-03-1989.

3. Temporary passwords

If you entered a temporary password, you'll be ask to create a new one by:

a) Re-enter your temporary password in "Old password" field

b) Create a new password in the "New password" field. Your password must be at least 10 characters, and it must contain characters from three of the following four categories - uppercase letters, lowercase letters, numbers, symbols.

c) Confirm your new password field

4. Logging in from an external connection

If you are logging into your Dashboard from outside of the Australia Post network (e.g. from home or your mobile device), you will be asked for more information for security, including:

a) If you select "Authentication phone" (e.g.: text to mobile), enter your mobile phone number (without the ‘0’) and select "Send me a code by text message". You'll receive your 6 digit code via text message which you will be required to enter for verification

Or;

b) If you select "Mobile app", the "configure mobile app" screen will appear asking you to download the app to your mobile device. Once you have the app open:

• Select Add account and select Work account
• Return to configure mobile app screen if you are signing into your account:
  • via a computer, scan the image; or 
  • via a mobile device, enter the 9 digit code and the web address provided under the image (the address cannot be copied, it needs to be typed in)
• When asked how you want to be contacted, click either "Notifications" or "Verification Code" and click set up 
• You should see a 6 digit code in the Mobile app with a notification asking Approve the sign-in. Select "Approve"
• You will asked to provide your mobile phone number should you lose access to app. 

5. Additional verification

Once you've set up the additional verification, you can select the option of staying signed in to save time each time you're asked.

6. Your OurPost Dashboard

You’ll now be logged into your OurPost Dashboard where you’ll find tools that are relevant to you and your role. To benefit from longer session times and much less frequent requirements to re-authenticate, Download Microsoft Teams.

As Principal Delivery Partner or Licensee/ Agent you will need to use Manage My Team to on-board, maintain and off-board your personnel/ subcontractors.

It is critical that you use this tool as other business applications rely on the data that is captured in Manage My Team. Additionally, by capturing basic data about your personnel/ subcontractors they will also receive OurPost account details so that they can access to tools that are relevant to them on their own device.

Visit the Self-Help Portal for more information, videos and instructions.