Exciting changes coming to MyPost Business

On 4 July 2022, we’re making some changes to improve your sending experience with MyPost Business.

What's changing?

We're redesigning your MyPost Business savings model.

We’re making MyPost Business fairer by changing how we calculate your savings band by moving from volume to spend based savings.

Your savings band is currently based on the number of eligible parcels you’ve sent with MyPost Business. From 4 July 2022, your savings band will be calculated based on how much you’ve spent in MyPost Business, that is, your total parcel sending costs1. We’ll review your total eligible spend over the previous four weeks, or the previous 12 months – and apply the band that offers you the greatest savings.

We’re also including more products and services in your total spend, including domestic and international parcel sending, pickups, extra cover, returns and signature on delivery. This will count towards your parcel sending total and assist you in moving up to a higher savings band sooner.

You’ll be able to watch your savings grow as you move up the bands. The higher the savings band, the more you’ll save on domestic and international sending. In our new model, if you’re eligible to move up a band, you’ll move up the next day. You’ll stay in the same savings band for 4 weeks, even if your parcel sending drops.

You can watch this video to understand how the new savings model will work.

New MyPost Business features

  • We’re expanding access to Zone 1 pricing by increasing the Zone 1 catchment to include some major regional cities. This means an additional 511 postcodes will be eligible for Zone 1 MyPost Business savings when sending to a same state capital city.
  • We’re making booking a pickup2 easier through the online portal. Parcels will no longer need to be attached to an order to organise a pickup. We’ll soon collect up to 100 parcels at a time, across any number of orders, as well as any letters you may be sending.
  • We’re partnering with more eCommerce partners than ever before. By 4 July 2022, we’ll have over 15 online stores, eCommerce platforms, shipping platforms and Marketplaces integrated into MyPost Business.
  • We’re making returns3 easier. You can now use the online portal to create a return label from the original label, with all the customer details already pre-populated.

For more information on this change, you can read through the FAQs below, or refer to these helpful documents:

Frequently asked questions

1  Your savings band will be based on your spend on products and services over specific periods using your MyPost Business account, with certain exceptions. Savings apply to MyPost Business products, with certain exceptions. For more information on the spend requirements of each savings band, visit our MyPost Business Postage Rates Guide, and for a full list of MyPost Business products including the lists of exceptions, visit MyPost Business Products List (PDF 71kB).

The pickup service collects parcels and letters from senders for lodgement into the Australia Post network. Additional charges apply. The pickup service is only available in major metropolitan areas, and its availability in your location will be advised by the on-screen prompts within the MyPost Business online portal. Australia Post may vary at any time the locations where the Parcel Pickup Service is available. Pickups between 9am and 5pm Monday - Friday, for orders placed before 1pm the day prior. Subsequent delivery in our network is based on the postage services you have purchased. For details, read the MyPost Business Online Sending terms of Use (PDF 237kB).

3 The returns service is only available for domestic parcels. The service is only available for postage labels generated through the MyPost Business portal and isn’t available for Parcel Post and Express Post prepaid satchels. Standard MyPost Business postage rates and savings apply.

4 Carbon offset for international parcel deliveries is to the international hub only.

5 Based on packaging specifications and information provided by our suppliers/partners.