Exciting changes coming to MyPost Business

On 4 July 2022, we’re making some changes to improve your sending experience with MyPost Business.

What's changing?

We're redesigning your MyPost Business savings model.

We’re making MyPost Business fairer by changing how we calculate your savings band by moving from volume to spend based savings.

Your savings band is currently based on the number of eligible parcels you’ve sent with MyPost Business. From 4 July 2022, your savings band will be calculated based on how much you’ve spent in MyPost Business, that is, your total parcel sending costs¹. We’ll review your total eligible spend over the previous four weeks, or the previous 12 months – and apply the band that offers you the greatest savings.

We’re also including more products and services in your total spend, including domestic and international parcel sending, pickups, extra cover, returns and signature on delivery. This will count towards your parcel sending total and assist you in moving up to a higher savings band sooner.

You’ll be able to watch your savings grow as you move up the bands. The higher the savings band, the more you’ll save on domestic and international sending. In our new model, if you’re eligible to move up a band, you’ll move up the next day. You’ll stay in the same savings band for 4 weeks, even if your parcel sending drops.

You can watch this video to understand how the new savings model will work.

Speaker 1 (00:00):

One of the smartest things about a MyPost Business account is that it can save you money on sending parcels. Just ask Kim. She's just started her online surf shop and is slowly building a loyal customer base. After spending just $50 on parcel sending in her first four weeks, she's already on the first savings band. She now saves 10% sending parcels in her city and 5% on parcels going to her US customers. But that's just for starters. There are five savings bands all up, and Kim's savings will grow as she spends more on parcel sending and moves up bands. If she reaches the pinnacle, band five, she saves up to 40% sending parcels within Australia, and up to 35% sending overseas.

Speaker 1 (00:50):

Kim's business often drops off in winter, but the good news is her savings band is based on how much she's spent on parcel sending over the last four weeks or the last 12 months, whichever gives her more savings, and it includes her domestic and international sending. What's more, if Kim's parcel sending goes up, say when a certain celebrity gives her a shout out on social, she'll move up to the next eligible savings band the following day. When Kim wants to check which savings band she's on, she can just log into the MyPost Business portal. Hey, you've reached band three. Nice work, Kim. MyPost Business. It's a smart move.

New MyPost Business features

We’re expanding access to Zone 1 pricing by increasing the Zone 1 catchment to include some major regional cities. This means an additional 511 postcodes will be eligible for Zone 1 MyPost Business savings when sending to a same state capital city.
We’re making booking a pickup² easier through the online portal. Parcels will no longer need to be attached to an order to organise a pickup. We’ll soon collect up to 100 parcels at a time, across any number of orders, as well as any letters you may be sending.
We’re partnering with more eCommerce partners than ever before. By 4 July 2022, we’ll have over 15 online stores, eCommerce platforms, shipping platforms and Marketplaces integrated into MyPost Business.
We’re making returns³ easier. You can now use the online portal to create a return label from the original label, with all the customer details already pre-populated.

For more information on this change, you can read through the FAQs below, or refer to these helpful documents:

MyPost Business Postage Rates Guide
MyPost Business Product List (PDF 71kB)
MyPost Business Terms and Conditions
MyPost Business Zone 1 Coverage (PDF 644kB)

Frequently asked questions

We’ve been working hard to make MyPost Business fairer, easier to use and better value. You’ve told us that the current savings band structure is confusing, booking a pickup needs to be easier, we need more integration options for small business, and we need to offer a returns solution. All the changes planned for 4 July have been designed with this feedback in mind, to ensure we continue to improve MyPost Business to continue to help you save time and money on parcel sending.

We are introducing a number of changes to MyPost Business to simplify your savings bands and improve your MyPost Business experience. We are changing the way we calculate your savings band, by moving from volume to spend based savings band. From 4 July 2022, the more you spend on parcel sending, the more you save. We are also expanding our Zone 1 catchment to include major regional cities, providing discounts to an additional 511 postcodes. We’re also simplifying and improving the way you arrange ad hoc pickups, integrating with eCommerce partners to use our services, and enhancing our returns process.

The new returns features are now available in MyPost Business. You’ll find more information in your MyPost Business dashboard explaining how you can now create a return label.
The new savings band model and new pickup features will be in effect from 4 July 2022.
We’ve been integrating with eCommerce partners since August 2021 and have more partners planned for integration. To check if your preferred eCommerce partner is currently integrated with MyPost Business, please check this integration guide (PDF 2.5MB).

From 4 July 2022, your savings band will be based on how much you’ve spent on parcel sending over the previous four weeks, or the previous 12 months – whichever offers the greater saving. By shifting the focus from volume to spend, more customers will be able to move across bands and ultimately access higher savings. You’ll need to spend at least $50 over four weeks to begin saving. We’ll review your eligible spend daily and move you up to the next band the day after you qualify. You’ll be able to check your current savings band at any time under your “Send and Save” tab in MyPost Business.

In the current savings band model, you are rewarded for the number of items sent with MyPost Business. On 4 July 2022, this will change to be based on the total spend across parcel sending, and other eligible MyPost Business products. Your savings bands will be calculated based on your spend to more products than before including domestic, express and international sending, extra cover, pickups, signature on delivery and returns. You’ll need to spend at least $50 over four weeks to begin saving, making it easier to move into the savings bands. We’ll also review your total eligible spend daily as opposed to weekly, helping you to move up bands faster and achieve greater savings for longer. You’ll also remain in the qualifying band for four weeks as opposed to being moved on a weekly basis, giving you time to maintain the higher savings band.

Watch this video to see how the new savings band model will work.

As we do today, we’ll continue to notify you via email when you move across savings bands.

The new savings band will reward you for the amount you spend on parcel sending and not the volume of items you send. We expect this will allow more MyPost Business customers to qualify for increased savings. It will also provide benefits by allowing you to retain your new band qualifying period for longer, and give you access to savings for longer. We’ve also increased the range of products and services that count towards your total spend, which will now include parcel pickups, prepaid domestic express post envelopes, signature on delivery and returns.

If your savings band changes under the new savings band model, you will see your new savings band on 4 July 2022, calculated based on the previous four weeks, or 12 months, whichever provides the higher savings. We expect most customers will remain on their current band or move to a higher savings band.

Your savings band will be determined based on how much you’ve spent on the following MyPost Business products:

MyPost Business Flat Rate satchels and boxes postage
Own packaging postage
Other Australia Post packaging postage (instore purchases only)
Unpaid postage satchels and Express Post branded boxes (instore purchases only)
MyPost Business Return parcel postage
Prepaid Domestic Express and Standard satchels (instore purchases only)
Prepaid Domestic Express Post envelopes (instore purchases only)
International Economy Air postage (up to 2kg)
International Standard assessed parcel postage (up to 20kg)
International Express assessed parcel postage (up to 20kg)
International Express Letters (up to 2kg)
International Courier parcels (instore purchases only)
International Economy Sea parcels (instore purchases only)
Prepaid International Express and Standard satchels (instore only)
Prepaid International Express envelopes (instore purchases only)
Bulk mail lodgments (relates to parcels purchased)
Domestic and International extra cover
Signature on Delivery (SOD)
MyPost Business Pickup service

For further detail, please refer to our MyPost Business Product List (PDF 71kB).

Once you’ve spent at least $50 with MyPost Business over four weeks, you’ll receive savings on your domestic and international parcel sending, including Express Post letters. You’ll now also receive your applicable saving on any Extra cover purchased for your items. You’ll find full details on how the MyPost Business savings bands work in our MyPost Business Postage Rate Guide.

Customers save on all MyPost Business products, except:

Unpaid postage satchels and Express Post branded boxes (instore purchases only)
Prepaid Domestic Express and Parcel Post satchels (instore purchases only)
Prepaid Domestic Express envelopes (instore purchases only)
International Courier parcels (instore purchases only)
International Economy Sea parcels (instore purchases only)
Prepaid International Express and Standard satchels (instore purchases only)
Prepaid International Express envelopes (instore purchases only)
Australia Post Online Shop purchases
Signature on Delivery (SOD)
MyPost Business pickup service
Domestic and International Tracked and Registered Post letters

You will see your new savings band on 4 July 2022, calculated based on the previous four weeks, or 12 months, whichever provides the higher savings. We expect most customers will remain on their current band or move to a higher savings band.

We’re expanding Zone 1 to provide cheaper postage for customers in Major City and Major Regional Cities when sending to a same state capital city. The expansion of Zone 1 allows customers to save more on postage and supports the population growth in our Major and Regional Cities across Australia.

Sending from any Major City or Major Regional area to the same state Capital City will now be classified as ‘same city’ so that customers will receive Zone 1 savings (e.g. Geelong to Melbourne). Around 500 new postcodes will be eligible for these discounts. You can refer to the zoning diagram on page 2 of the MyPost Business Postage Rates Guide for details.

Customers will now receive Zone 1 savings from more locations when sending to a same state Capital City. This means a higher savings rate, or discount, will be applied to the postage. The change applies only when sending from a Major City or Major Regional location to a Same State Capital City, Zone 2 will remain when sending from a Capital City to a Major City or Major Regional location.

The new metro sending from locations will automatically be applied within MyPost Business from the 4 July 2022.

MyPost Business allows you to create a return label for domestic parcels for postage labels generated through MyPost Business. It'll save you time by using the original label with all customer details pre-populated. You can also reconcile the value of the returns to see how this is contributing to your parcel sending costs. Importantly, returns will now be included in your total spend when calculating your savings band. Keep in mind returns are not available for Parcel Post and Express Post prepaid satchels. Standard MyPost Business postage rates and savings apply.

Where we have your customer's email, we’ll also keep your customers informed on their return, letting them know once you’ve received their return and when they may expect to receive a refund or exchange.

The cost of the return label will be based on savings band at the time the return label is created, which may be different to when the original label was created.

No, return labels still need to be printed before dropping the parcel at the Post Office. They also need to be signed prior to lodgement.

We’re making it easier to book a pickup through the online portal. Parcels collections can be organised at any time and no longer need to be attached to an order to organise a pickup. We’re also doubling our maximum item limit for pickups, up from 50 to 100 parcels at a time. These can now be across any number of orders. Our team will now also collect letters for delivery.

Our MyPost Business pickup service collects parcels and letters from our customers in major metropolitan areas for lodgement into the Australia Post network. You’ll be able to check whether pickups are available in your location via the on-screen prompts in your MyPost Business online dashboard.

Provided you place your order for pick up before 1pm the day prior, we’ll pickup between 9am and 5pm the following day (available Monday – Friday, excluding public holidays). Your items will then be delivered based on the postage services you have purchased. You can find more details in our MyPost Business Parcel Pickup terms and conditions.

Integrating with an eCommerce Platform Partner helps MyPost Business customers simplify their order processing and shipping label generation. The upcoming changes to MyPost Business include integration with more eCommerce integration partners than ever before. From 4 July 2022, MyPost Business will be integrated with more than 15 online stores, eCommerce platforms, shipping platforms and Marketplaces. Customers who integrate with an eligible eCommerce partner will find it faster and easier to share shipping data between platforms, and automatically create shipping labels. For more information, refer to our Integration user Guide (PDF 2.5MB).

You can view and connect to the available eCommerce platform partners by logging into your MyPost Business account, selecting the arrow next to your name and selecting business details, then navigate to Platform Partners in the left-hand menu. We are continually inviting more partners to connect with us, and you will see this list of partners continue to grow over time.

Australia Post is committed to achieving carbon neutral parcel delivery. By partnering with us, parcels sent via MyPost Business are carbon neutral.⁴ We understand many customers are conscious of the environmental impact of their packaging, particularly virgin plastic packaging. That’s why Australia Post branded plastic satchels are made from 80% recycled plastic.⁵ All our parcel boxes are locally made and contain recycled material. The boxes also carry the Forest Stewardship Council (FSC) logo meaning they’re sourced from sustainably managed forests.