Migrate to
Parcel Send

1. International Address lookup
   You can now look up addresses in 16 countries, including NZ, US, and the UK, using the International Address Lookup tool. This ensures international addresses are accurate and will help minimise any delivery delays to your customers.
2. International Bulk Import
   You can now import up to 1,000 shipments with International products at a time, using a CSV file. Get started with our CSV template and read our handy guide on importing shipments in bulk. 
3. International HS tariff code lookup
   With this tool, you can simply enter a description of the item being sent to find the appropriate HS tariff code. This streamlines the international shipment clearance process and speeds up delivery to your customers overseas.
4. International Prohibitions and Restrictions
   You will now receive additional prohibitions and restrictions information on items being sent, specific to the destination country’s rules and requirements. This helps determine if you’re permitted to ship certain items to a particular country, lets you know of any supporting documentation or specific preparation/packaging that may be required.

As part of the move to Parcel Send, we’ve needed to change some things ‘behind the scenes’. These are the services you’ll find available in Parcel Send and how they relate to the services you use now:

On the Parcel Send shipments page, search for your shipment - using the exact term - in the search bar by:

• Recipient name
• Business name
• Customer reference number (your Reference 1)
• Consignment ID
• Consignment date
• Phone number
• Email address
• Customer suburb, state or postcode
• Tracking ID
   

In Parcel Send, you can easily switch between your StarTrack and Australia Post account.

If you’re using a DataMax printer, we recommend adjusting your printer settings so that labels appear correctly.

1. Locate and install the latest driver for your model of printer
2. Select Settings in Parcel Send
3. Choose paper type as A6 1 label, and Save settings
4. Ensure your DataMax printer is selected when the Print dialogue opens
   
   

We’re currently working on adding a Proof of Delivery feature in Parcel Send so you can view your receiver’s delivery signatures. Until this is available, Web Despatch and eParcel customers will retain ‘view only’ access so they can view their PODs, while Freight Master online customers will be provided temporary access to myStarTrack Online.

We’ll let you know when the Proof of Delivery feature is ready in Parcel Send.

Customers using Australia Post parcel products can select Optional Transit Cover in Parcel Send.

We’re also currently working on adding Optional Transit Cover for StarTrack products and we’ll let you know once it becomes available.

While you now have the ability to send shipments classed as Dangerous Goods in Parcel Send, there are some goods the Australia Post Group are unable to ship. Use this handy guide (PDF 2.9MB) to check which goods you can send through our network.

As part of the move to Parcel Send, a notification will no longer be generated when your shipment has been manifested – however all your other notifications will stay the same. If you are not yet setup for notifications, please contact your Account Manager.

To import bulk shipments in Parcel Send, you’ll need to use our new CSV template. We’ve put together a handy guide on how to import bulk shipments as well as the new template you need to use.