Our recruitment process

Once you’ve submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board.

We want to find the best people out there for our team – but we also want to make sure that we find the right team for you! So we work with a range of recruitment specialists to carefully assess your skills and experience, and identify which area of our business might be the perfect fit.

Meet the recruiters

Video Audio

Australia Post Logo

Meet the Recruiters

 
Female character (Mayet) talks to camera

Hi there.

Thanks for applying for a job at Australia Post. 

You know, the Australia Post and the StarTrack recruitment team is made up of 80 people.

Female character (Yvette) talks to camera And we're all really passionate about finding the best talent to join our business.
Female character (Amanda) talks to camera And so as we get to know you better, we thought you might like to get to know some of us.
Female character (Mayet) talks to camera My name is Mayet and I recruit for sales roles within headquarters in Sydney and Melbourne.

Female character (Yvette) talks to camera

My name's Yvette and I work in the Campaigns team at Australia Post.
Female character (Amanda) talks to camera My name's Amanda and I'm the team lead here at Australia Post for our professional white collar roles, and recruit some of the more senior positions as well.
Female character (Yvette) talks to camera At the moment, I work a lot with our drivers, our truck drivers within our transport facilities nationally - so, placing our drivers that help deliver parcels and mail on a day-to-day basis.

Female character (Mayet) talks to camera

I remember when I was looking for a job, I used to read a lot of job advertisements, prepare my resume, submit my resume, and wait for that call from a recruiter. That's a very exciting moment. As recruiters, we understand what it's like to be in your position because we've all been there and had to apply for roles ourselves.
Female character (Amanda) talks to camera As recruiters, we understand what it's like in your position because we've all been there and had to apply for roles ourselves. So, certainly we understand what it's like.
Female character (Yvette) talks to camera You know, I try to make them feel as comfortable as possible. It's really important that we all build rapport and that they understand what their role is at Australia Post and that this is a career for them, not just a short-term role for them.
Female character (Mayet) talks to camera What I love the most about recruitment is to connect people with their professional passion.
Female character (Amanda) talks to camera It's a great feeling. I mean, really understanding what somebody's career aspirations are and then being able to match them to an opportunity in the organisation is a great feeling, and knowing that, you know, you're helping both them and the organisation achieve their goals.
Female character (Yvette) talks to camera My job on a day-to-day basis means everybody that I place in a role is working towards building a better future for Australia, especially within our community today.
Female character (Mayet) talks to camera .The Australia Post team is very professional but also very fun. You will love it here.
Female character (Amanda) talks to camera So, my advice would be to make sure that your resume is really reflecting your skills and experience and highlighting the achievements that you've had in your career. And we get a lot of applications, so it's really important that, you know, we can see what your achievements and what you're keen to do here at Australia Post.
Female character (Yvette) talks to camera Well, that's a bit about us. It's always nice to put a face to a name.
Female character (Mayet) talks to camera Thanks again for applying for a job at Australia Post. We hope you are successful and we look forward to welcoming you to the team.

Australia Post Logo

We've got a big history. Be part of our future. 

 

Head office roles

If you’ve applied for a job at our headquarters (e.g. Digital, Sales and Marketing or Corporate Services), the below video outlines our recruitment process so you’ll know what to expect.

Video Audio

Australia Post Logo

The Recruitment Process for Head Office Roles

 
Male no1. character talks to camera

Hi there.

Thanks for applying for a job with us here at Australia Post. 

Footage of office workers, typing and talking around the office. (Male character voice over) You know, we receive over 100,000 job applications every year and we review each application individually, and we're all about making sure you're not only a great fit for us, but that we're a great fit for you.
Male no1. character talks to camera So, as you can imagine, it does take us some time to process each candidate.
Female character talks to camera At Australia Post we think it's important to fill you in on the recruitment process, whilst you wait to hear back from us, and if you've been offered a role in our Melbourne or Sydney headquarters there are a few steps to understand before being offered a role.

Footage of recruitment worker talking on the phone. (Male no2. character voice over)

Stage 1: Expect a call from a recruiter

Firstly, in the next few days, you can expect a call from an Australia Post recruiter, to chat about your previous experience and why you're keen to join the team.
Male no2. character talks to camera This is a great time for you to ask specific questions about the role, the team culture, office environment and how interviews will be run.
Footage of Australia Post workers talking on the phone in the office Our recruiters work really closely with the team you're applying to be a part of, so they've got the inside scoop.

Male no1. character talks to camera

Stage 2: Interview at headquarters

If you're a great fit for the role, the recruiter will invite you to progress to an interview at our headquarters.
Footage of two women shaking hands in an interview Interviews are usually with the team manager, a few people on the team and potentially a key stakeholder. They'll ask you questions about your previous experience, how you've performed in certain scenarios...
 Male no1. character talks to camera ... And how you plan to contribute to their strategy.
Female character talks to camera All feedback from the interview is sent to the recruiter.
Female character talking on the phone And if they'd like you to be a part of the team we'll reach out to your referees and run pre-employment checks.
Footage of Australia Post workers around their office environment When you accept the job, you'll join a community of other new starters in a corporate induction. Where you'll learn all about our company's rich history, plans for the future, safety protocols...
Female character talks to camera ... and how you can best serve Australia Post customers.
Male no1. character talks to camera So, thank you again for applying for a position at Australia Post. We hope you're successful and we look forward to working with you to be a part of our team.

Australia Post Logo

We've got a big history. Be part of our future. 

 

Operational roles

Applied for a Customer Service, Retail or Delivery position? The below video explains the recruitment stages for our operational roles in more detail.

Video Audio

Australia Post Logo

The Recruitment Process for Operational Roles

 
Female character talks to camera Hi there. Thanks for applying for a job with us here at Australia Post.
Footage of office workers, typing and talking around the office. (Female character voice over) You know, we receive over 100,000 job applications every year and we review each application individually, and we're all about making sure you're not only a great fit for us, but that we're a great fit for you.
Female character talks to camera So, as you can imagine, it does take us some time to process each candidate. At Australia Post we think it's important to fill you in on the recruitment process, whilst you wait to hear back from us.
Footage of Australia Post workers in the Post Office and transport division. (Female character voice over) If you've applied for a job in our Post Offices or parcel facilities or if you're keen to hit the road in our transport division, there are a few steps to understand before being offered a role.

Footage of Australia Post recruiters talking on the phone in the office. (Female character voice over)

Stage 1: Expect a call from Recruiter

Firstly, in the next few days, you can expect a call from an Australia Post recruiter, to chat about your previous experience.
Female character no.2 talks to camera This is a great time for you to ask questions about what it's like to be a part of our team.
Footage of Australia Post workers in the office Learn about the culture and environment of where you will be working.
Female character no.2 talks to camera If you're a great fit for the role, a recruiter will invite you to progress to the interview or skills assessment stage.
Footage of Australia Post workers in the Post Office and transport division. (Female character voice over) If you've applied for a driving role you'll be asked for a driving record and a driving assessment. For other roles, you'll skip straight to the interview with the manager and their team, at their Post Office or facility.
Female character no.1 talks to camera The manager will then give us feedback on your interview and, if successful, will run pre-employment checks such as a police check and in some cases a medical. If everything looks good, we'll send you your job offer to your email address.
Footage of woman walking into office When you accept the job, you'll join a community of other new starters in a corporate induction.
Footage of Australia Post workers in their different environments Where you'll learn all about the day-to-day tasks of your job, safety protocols, and how you can best serve Australia Post customers.
Female character no.1 talks to camera So, thank you again for applying for a job here at Australia Post. We hope you do well and we look forward to welcoming you to our team.

Australia Post Logo

We've got a big history. Be part of our future.

 

That’s it from us for now. If you have any further questions, don’t hesitate to ask your recruiter – and in the meantime, good luck!