Aged Care national registration and credential process

A solution to provide greater transparency of the current workforce to meet the significant future demand for aged care.


Currently there is no national standard or framework to verify and manage the integrity of the aged care workforce in Australia. Australian communities, stakeholders and sectors across the aged care industry are demanding a better structured and more regulated aged care workforce verification and management solution.

There is an opportunity to extend Australia Post’s identification and verification solutions to help drive the industry reform process and measure the exact size and scale of the aged care workforce. A proven identification solution will provide greater transparency of the current workforce and ensure the industry is better structured to meet the significant future demand for aged care.

An aged care workforce management solution

Imagine if in 2023, every person working or assisting in aged care is identified and verified through a nationally consistent registration and credential process, delivered by Australia Post and the Federal Government. Australia Post has designed and validated a simple aged care workforce management solution to help meet the future demands for aged care in Australia.

Watch our video for more information

Verification solution

The single and unified credential helps streamline workforce screening, identifies a person’s work history and reduces the time required to onboard staff when they’re applying for jobs. Registration is simple – staff and volunteers can complete the process online or at one of our 4,300+ Post Offices.


Key benefits for stakeholder groups in aged care.

Commonwealth Government

Acknowledgement by Australians for acting on and improving the integrity of the workforce that looks after our most vulnerable citizens.

Aged care service providers

Single and unified credential will help streamline workforce screening and reduce time required to onboard staff.

Aged care workforce

Initial screening and registration reduces on-boarding process when applying for future roles and identifies a person’s work history.

Clients and families

Clients, carers and their families to gain higher levels of trust in the integrity and qualifications of service providers and their workforce.

Why Australia Post?

Australia Post is experienced, well-credentialled and trusted by Government, the private sector and communities to provide high-integrity identity and verification services across Australia. Our workforce management and verification service was recently used by the Australian Bureau of Statistics to build the workforce that conducted the 2021 Census.

Registration is simple – workers can complete the process online or at one of our 4,300+ Post Offices, ensuring Australia Post is best placed to provide a complete and proven solution.

Identity Verification services by Australia Post include:

  • Passport applications – 1.5 to 2 million annually
  • 2021 ABS Census worker background checks – 30,000 staff
  • Working with Children checks (Victoria) – 150,000 to 175,000 annually
  • Property transfers verification of identity – 315,000 annually
  • Tax file number applications – 280,000 annually

Contact us for more information

Contact our team at  to find out how together we can lead the reform, design and implementation of an improved aged care workforce management and verification service.