G4 General standard disclosures

Section GRIDisclosure/UNGC alignment Report section/Direct answer
Strategy and analysis G4–1 Chairman’s message; Managing Director & Group CEO’s message
G4–2 Chairman’s message; Managing Director & Group CEO’s message; Addressing our risks; Corporate Governance Statement
Organisational Profile G4–3 Your Australia Post
G4–4 Your Australia Post
G4–5 Your Australia Post
G4–6 Your Australia Post; Our customer network
G4–7 Your Australia Post
G4–8 Our strategy and focus
G4–9 Our business performance; Our people
G4–10 Our people
G4–11/UNGC 1, 3 All permanent staff of Australia Post are covered by our Enterprise Bargaining Agreement except for those employed on individual contracts or individual statutory agreements.
G4–12 Our suppliers
G4–13 Your Australia Post; Chairman’s message; Managing Director and Group CEO’s message
G4–14/UNGC 7 Corporate Governance Statement
G4–15/UNGC 1–10
About this report; UN Sustainable Development Goals; Commitment to external initiatives
Identified Material Aspects,and Boundaries G4–17 Financial and Statutory Reports: E1 Our subsidiaries
G4–18 About this report; Materiality Review
G4–19 About this report
The information in this report applies to the Australia Post Group within the reporting period, unless otherwise stated.
G4–22 About this report
G4–23 About this report
G4–23 No significant changes in 2015/16
Stakeholder Engagement G4–24 Our customers, Our communities
G4–25 Our customers, Our communities
G4–26 Our customers, Our communities
G4–27 Our customers, Our communities
Report Profile G4–28 About this report
G4–29 The previous report was tabled in Parliament in October 2015
G4–30 About this report
G4–31 Any queries about this report, please contact annual.report@auspost.com.au
G4–32 This report presents information about the Australia Post Group in accordance to the GRI G4 framework, using the ‘Core’ option.
G4–33 Assurance statement
Governance G4–34/UNGC 1–10 Corporate Governance Statement
Ethics and Integrity G4–57/UNGC 1–10 Corporate Governance Statement
Disclosure on Management Approach DMA About this report

G4 Specific standard disclosures

Aspect GRI disclosure/UNGC alignment Our business performance Coverage
Economic G4–EC1 Our business performance Full
G4–EC4 Your Australia Post Full
Environment G4–EN3/UNGC 8 Financial and Statutory Reports: Environmental Performance Summary Full
G4–EN4 Financial and Statutory Reports: Environmental Performance Summary Full
G4–EN6/UNGC 7–9 Our climate change position Partial
G4–EN15/UNGC 8 Our carbon reduction target Full
G4–EN16/UNGC 8 Our carbon reduction target Full
G4–EN17/UNGC 8 Our carbon reduction target Full
G4–EN17/UNGC 8 Our environment Full
G4–EN27/UNGC 7–9 Our environment Partial
G4–EN28 Our environment Partial
Social: Labour practices and decent work G4–LA1/UNGC 6 Our people Partial
G4–LA6/UNGC 1, 2 Our people Partial
G4–LA10 Our people Partial
G4–LA12/UNGC 1, 6 Corporate Governance Statement Partial
Social: Society G4–SO1/UNGC 1–2 Our customers, Our communities Full
Social: Product responsibility G4–PR5 Our customers, Our communities Partial

Corporate Governance statement and financial and statutory reports are available online at auspost.com.au/annualreport2016

Materiality review

In April and May 2016, we conducted a materiality review with internal and external stakeholders to learn from their views and perceptions of Australia Post’s activities, performance and key issues to inform our annual report content and guide our strategic decisions.

The materiality review was conducted through one-on-one interviews with key external stakeholders and an online survey to a cross-section of internal stakeholders.

We identified a number of issues that are aligned to the IIRC Integrated Reporting framework’s “Six Capitals”.

  • Financial Capital: Governance and finance
  • Manufactured Capital: Our customer network
  • Intellectual Capital: Our innovation and expertise
  • Human Capital: Our people
  • Social Capital: Our relations with stakeholder
  • Natural Capital: Our environment

The review of the feedback from our stakeholders and the business across these issues help us identify our key impacts and explain how Australia Post creates value over time. The table below summarises the top 10 issues for Australia Post, external stakeholders and overall.

Australia Post External stakeholders Overall
Employee safety Innovate/co-create Customer experience
Customer data security Customer experience Community relations
Diversity and inclusion Community relations Innovate/co-create
Fair labour practices Operating profitably Operating profitably
Workforce engagement Transparency and disclosure Transparency and disclosure
Employer of choice eCommerce expertise eCommerce expertise
Community relations Post Office network Support for the vulnerable
New products, services and/or business models Greenhouse gas emissions Digital access
Employer of choice eCommerce expertise eCommerce expertise
Workforce digital capability Digital access Greenhouse gas emissions
Viable parcel business Support for the vulnerable Fair treatment of suppliers

Our customer network

Our customers
Our communities

Business performance

Our innovation
Our expertise

Our people

Our environment
Our responsibilities

UN Sustainable Development Goals

Australia Post welcomed the United Nations General Assembly’s 2015 adoption of the Sustainable Development Goals, recognising that they provide a common set of goals to put the world on a sustainable path to 2030 and address its massive economic, social and environmental challenges.

Australia Post is poised to play a domestic leadership role in advancing the SDGs, negotiated in part by our shareholder, the Australian Government. Achievement of the goals is in direct alignment with our enterprise purpose: To deliver a better future for our people, customers and communities. Everyone, Everywhere, Everyday.

As one of Australia’s largest companies – in terms of employment and presence on roads and in communities nationwide – we’re well placed to raise their profile locally. In the coming years, we will help advance the SDGs through the investments we make, the solutions we develop, and the business practices we adopt.

The 17 goals are interconnected but some of the SDGs more closely align with Australia Post’s role and operations.

We have prioritised six SDGs in terms of the current and potential impact that our business operations have on them. We will reassess these priorities on an ongoing basis:

Goal 5 Gender Equality – Achieve gender equality and empower all women and girls.

Goal 8 Decent Work and Economic Growth – Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all.

Goal 9 Industry, Innovation and Infrastructure – Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation.

Goal 11 Sustainable Cities and Communities – Make cities and human settlements inclusive, safe, resilient and sustainable.

Goal 12 Responsible Consumption and Production Ensure sustainable consumption and production patterns.

Goal 13 Climate Action– Take urgent action to combat climate change and its impacts.

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Assurance statement