Terms & Conditions

Use of this Mail Redirection and Mail Holding service application site and any other Australia Post site is subject to the Australia Post Terms and Conditions, the Australia Post website Terms and Conditions and any terms and conditions set out below.

Mail Redirection

The Mail Redirection service application terms and conditions are set out in Schedule 8 - Change of Address - Mail Redirection Service Terms and Conditions of the Australia Post Terms and Conditions.

Mail Hold

The Mail Holding service Terms and Conditions are set out in Schedule 9 - Change of Address - Mail Holding Service Terms and Conditions of the Australia Post Terms and Conditions.

Confidentiality of information Click to expand Click to collapse

You're entirely responsible for maintaining the confidentiality of the information you provide and obtain during the Mail Redirection and Mail Holding services application process, and for any and all activity that occurs as a result of your failing to keep this information secure and confidential. You may not use anyone else's Mail Redirection or Mail Holding service application details, at anytime, without the express permission and consent of the Applicant. Australia Post will not be liable for any loss or damage arising from your failure to comply with these obligations.

Privacy and other information Terms & Conditions Click to expand Click to collapse

Safeguarding your information

Keeping your identity and information safe is our priority. Please read our privacy statement to find out how we do this.

Information about other people

When you give us another person's personal information eg. co-applicants, you must tell them you have done so and why, and show them the contents of this privacy statement.

Use of personal information

We only use your personal information, or that of any co-applicant, as necessary to administer our Mail Redirection, Mail Holding and associated services.

We will not disclose your personal information or that of any co-applicant, to any third party unless it is:

  • required by, or authorised under law
  • It is with either your express or implied consent in relation to our others services
  • to our contracted service providers - such as mailing houses and printers - who need these details to perform aspects of the administration of this service as instructed by us

Further use of personal information

Free Address Update service

Australia Post can further assist with the prompt and efficient delivery of your mail. With your express consent we can give your new address details to those organisations that already know your name and previous address and who have asked us to update their records (Free Address Update service).

These organisations include industries such as public utilities, financial services, direct marketing, consumer goods, retail, charities, professional and other services.

Record updates

Given that most organisations have an obligation to ensure that their records are up to date, we may provide your personal information to organisations that know you, or any co-applicants, to make them aware that you are no longer at your old address (Australia Post will not pass on your or your co-applicant's new mailing address unless you have provided us with your consent to do so).

Products and Services

During the term of the service, Australia Post may disclose to any third party who sends an article to the addressee the new suburb to which redirected articles have been nominated by the applicant to be delivered via a tracking notification. The new address (to which redirected articles have been nominated by the applicant to be delivered) will not be visible through a tracking notification and will remain confidential.

With your consent, your personal information may from time to time be used to identify particular Australia Post and/or third party products and services which may be of interest to you. We will generally only do this with your prior consent (where practical) and we will always give you a choice to opt out of receiving such information in future.

Accessing your personal information

Subject to some exceptions allowed by law, you, and any co-applicant, are entitled to request access to your personal information while we store it.

To find out more about how we handle your personal information, please view our Privacy Policy or write to:

Privacy Contact Officer
GPO Box 1777
MELBOURNE VIC 3001

Violation of the Terms and Conditions Click to expand Click to collapse

You agree that Australia Post may, in its absolute discretion and without prior notice, terminate your access to the Mail Redirection and Mail Holding service application site, or any related site, if we determine that you have violated any terms and conditions associated with use of the Mail Redirection and Mail Holding service application site, a related site, or any other Australia Post site.

Notify Organisations

The service Terms and Conditions are set out below:

Notify Organisations Terms & Conditions Click to expand Click to collapse

Use of this notify organisations service application site and any other Australia Post site is subject to the Australia Post Terms and Conditions, the Australia Post Website Terms and Conditions and any terms and conditions set out below.

Confidentiality of information

You're entirely responsible for maintaining the confidentiality of the information you provide and obtain during the notify organisations application process, and for any and all activity that occurs as a result of your failing to keep this information secure and confidential.

You may not use anyone else's notify organisations application details, at anytime, without the express permission and consent of the Applicant. Australia Post can't and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Violation of the Terms and Conditions

You agree that Australia Post may, in its absolute discretion and without prior notice, terminate your access to the notify organisations service application site, or any related site, if we determine that you have violated any terms and conditions associated with use of the notify organisations service application site, a related site, or any other Australia Post site.

1 Introduction

1.1 These notify organisations service application Terms and Conditions are supplementary to the Australia Post Terms and Conditions and to the extent that any aspect of this service is not expressly included herein, the Australia Post Terms and Conditions apply.

1.2 These terms and conditions apply when:

1.2.1 a customer applies to use the notify organisations service; and

1.2.2 Australia Post accepts that application.

2 Interpretation

2.1 Except as where expressly defined, all words and phrases used in this agreement shall have the same meaning if any, given to them in the Australian Postal Corporation Act 1989 and in the Australia Post Terms and Conditions provided, however, that where there is any inconsistency, the meaning shall be as defined in the agreement to the extent of that inconsistency.

2.2 In these terms and conditions unless the contrary intention appears:

2.2.1 where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of that word or phrase have a corresponding meaning;

2.2.2 words importing a gender include any other gender; and

2.2.3 words in the singular number include the plural and words in the plural number include the singular.

2.3 "agreement" means an agreement between Australia Post and a customer pursuant to clause 1.2 above.

2.4 "address" means the address of the customer.

2.5 "customer" means a person who from time to time is approved by Australia Post as a customer of the service.

2.6 "organisations" includes businesses, not-for-profit organisations, government departments or instrumentalities which are named on the Notify Organisations service application site.

2.7 "service" means the Notify Organisations service provided by Australia Post, whereby Australia Post shall, upon request, supply organisations nominated by the customer, with the customer's updated address details.

3 Exclusions

3.1 Australia Post is not bound to supply organisations nominated by the customer of the customers updated address details where in the reasonable opinion of Australia Post:

3.1.1 incorrect or incomplete information has been supplied (whether intentionally or unintentionally); or

3.1.2 the service is being used in the furtherance of a criminal offence.

4 Only Customer May Apply

4.1 Only the customer entitled to receive the mail at the address to which the application relates may make a Notify Organisations service application according to this agreement.

5 Applications by Partnership, Companies etc

5.1 If the application is made on behalf of a company, partnership, sole trader, trust, government body and instrumentality, club or association, the applicant hereby warrants that he is authorised to make the application and the following procedures apply:

5.1.1 Partnerships: the application must be signed by a managing partner, or a person authorised in writing by all of the partners or the managing partner of the partnership;

5.1.2 Sole Trader: the application must be signed by the registered proprietor of the business name or a person authorised in writing by the registered proprietor and the request must be accompanied with the original or certified copy of the Business Registration Certificate;

5.1.3 Companies: the application must be signed by the company secretary or any other person authorised in writing by the company secretary and accompanied by the company seal;

5.1.4 Trusts: the application must be signed by the trustee or a person authorised in writing by the trustee;

5.1.5 Government Bodies and Instrumentalities: the application must be signed by a duly authorised person and a certified copy of the relevant authorisation must accompany the application. If the application is by a company, the common seal must be attached to the authorisation; and

5.1.6 Clubs / Associations: the application must be signed by the secretary of the club or association or a person authorised in writing by the secretary of the club or association.

6 Proof of Authority

6.1 Australia Post, may require the customer to provide such information, document or thing as Australia Post in its absolute discretion deems necessary to establish to the satisfaction of Australia Post the applicant's entitlement to make the application or to provide the warranties given by the applicant.

6.2 The provisions of this clause apply notwithstanding that the application may have already been approved.

7 Criminal Offence

7.1 The applicant acknowledges that it may be a criminal offence to:

7.1.1 intentionally or recklessly give false or misleading information; or

7.1.2 omit a material particular which may cause the information to be misleading, during the application process.

8 Limitation of Liability Release and Indemnity

8.1 Subject to clause 8.2 Australia Post shall not be liable to any person (whether in contract, tort or otherwise) for any loss or damage suffered, or that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the provision of the service, or any other matter or thing relating to this agreement.

8.2 To the extent permissible by law, Australia Post expressly disclaims all conditions and warranties, express or implied, in respect of the service and the carriage of letters pursuant to this agreement. Where the law precludes such exclusion and implies certain conditions and warranties into this Agreement, the liability of Australia Post for breach of such condition or warranty shall be limited, where legally permissible at the option of Australia Post, to supplying the service again.

8.3 The customer shall release and indemnify Australia Post against any loss or damage whatsoever which Australia Post may suffer as a result of any action, proceeding, claim or demand arising from the provision of the service, or any other matter or thing arising as a result of Australia Post providing the service to the customer.

8.4 Once Australia Post has supplied the relevant organisations nominated by the customer with the customer's updated address details, Australia Post has no responsibility for the use or non-use of the updated address details by the organisation.

9 Force Majeure

9.1 Australia Post shall not be in default under the terms of this agreement nor liable for failure to observe or perform in accordance with any provision of this agreement for any reason or cause which could not with reasonable diligence be controlled or prevented by it, including without limitation, war, insurrection, riot, civil commotion, strikes, lock-outs, labour or industrial disputes, acts of God, acts of Governments or flood, storm, tempest, power shortages or power failure, inability to obtain sufficient labour, raw materials, fuel or utilities. During the period of an incident or incidents of "Force Majeure" this agreement shall be suspended and delivery will recommence after the incident or incidents of "Force Majeure" end.

10 Law

10.1 This agreement is governed by, and shall be construed in accordance with the laws in force in the State of Victoria and the courts and registries of courts in that State shall have jurisdiction in the event of a dispute.

Haven't found what you're looking for? See our terms and conditions for all our other products and services.

Ready to get started?

Redirect or hold your mail now!