Our tracking service

The easy way to keep track

Many of our delivery services now include tracking, enabling you to view your item's progress during the delivery process.

Tracking your item is as simple as 1, 2, 3:

  1. Visit the online tracking tool
  2. Enter the item tracking number (or Article ID) in the box and click 'Search'
  3. A tracking summary will appear, listing delivery information that has been captured at various scan points through your item's journey

Email Track Advice*

If a sender chooses to use our free Track Advice service for parcel deliveries, email notifications regarding the progress of the delivery will be sent to the recipient using the email address provided.

How much detail is shown on the Tracking Tool?

The number of times an item is scanned during the delivery process, and the type of descriptions you will be able to view depends on the following:

  • The delivery service being used 
  • How your item is lodged (whether it's over the counter or dropped in a street-posting box)
  • How your item is being delivered (by a local Postal Delivery Officer, courier or international postal organisation)

What stages in the delivery journey are captured?

Tracking descriptions you are likely to see for your chosen delivery service are listed below. These may receive fewer or additional scans during the delivery process.

Domestic services

Courier Post Click to expand Click to collapse

1. Accepted by Australia Post (only received when an item is lodged over the counter)

2. In transit

3. On board with driver

4. Delivered

eBay Flat Rate Satchels and Flat Rate Boxes Click to expand Click to collapse

  1. Accepted by Australia Post (only received when an item is lodged over the counter)
  2. In transit
  3. On board with driver
  4. Delivered

eParcel Click to expand Click to collapse

  1. Manifest received (shipping information has been received from the sender)
  2. Article lodged (item has been received by Australia Post)
  3. In transit
  4. On board with driver
  5. Delivered

Express Post Click to expand Click to collapse

  1. Accepted by Australia Post (only received when an item is lodged over the counter)
  2. In transit
  3. Delivered

Parcel Post Click to expand Click to collapse

  1. Accepted by Australia Post (only received when an item is lodged over the counter)
  2. In transit
  3. Delivered  

Registered Post Click to expand Click to collapse

  1. Accepted by Australia Post (only available when an item is lodged over the counter; may not be received for multiple lodgements)
  2. In transit
  3. Delivered

International services

Express Courier International Click to expand Click to collapse

  1. Accepted by Australia Post (Item is lodged)
  2. Received and ready for processing
  3. Processed - en-route to final destination
  4. Received and awaiting clearance for delivery
  5. Transferred for delivery processing
  6. Scheduled for delivery
  7. Delivered

Express Post International Click to expand Click to collapse

  1. Accepted by Australia Post (item is lodged)
  2. Delivered

Pack and Track International Click to expand Click to collapse

  1. Accepted by Australia Post (Item is lodged)
  2. Processed - en-route to final destination
  3. Received and awaiting clearance for delivery
  4. Delivered

Please note: Registered Post International has no tracking capabilities.

Not home to receive parcels?

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Track your item

Does your parcel have tracking capabilities? Try our online tracking tool!

Track item