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Optimising your supply chain with our support
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Supply chain disruptions are a growing challenge. At each stage of the supply chain, from procurement through to fulfilment and logistics, there are opportunities to improve the way you move physical goods around Australia and around the world.
Key findings from Australian supply chain leaders
COVID-19 and the extraordinary growth in eCommerce have had a huge impact on key focus areas for supply chain leaders. We recently spoke to a number of these leaders from 87 Australian businesses, spanning 15 industry sectors including retail trade, wholesale trade, transport, postal and warehousing, and manufacturing. Their insights and more can all be found in the Australian Supply Chain Leaders’ Sentiment Report.
eCommerce growth
Significant uplifts in eCommerce sales can also put pressure on supply chains – from freight, warehouse and fulfilment operations to the last mile delivery experience. By strengthening your supply chain capabilities, you can proactively manage these peaks, and respond quickly to any future disruptions.
Australia Post makes over 400 million deliveries every year, reaching over 12.3 million addresses. Your business can make the most of our expertise, infrastructure and solutions in this space – including a dedicated supply chain consultancy service that can help you find untapped opportunities to optimise every step of your supply chain.
Australia Post can guide you through data-driven recommendations – from finding new opportunities to grow average order value to improving NPS – while also identifying ways to reduce overall freight costs.
Flex your future-ready supply chain
Resilience and agility are two sides of a coin. Resilience helps you recover from external shocks or unexpected disruptions. Agility enables you to quickly respond to sudden changes in demand or new business opportunities.
Strengthen your supply chain resilience and agility with these useful guides, prepared in partnership with Deloitte.
Set your small or medium business up for the new normal
Build your supply chain resilience
Meet the changing needs of your customers
As more Australian households shop online, delivery speed, certainty and flexibility are becoming a competitive advantage. Explore how retailers are balancing customer expectations with end-to-end fulfilment costs - and making sure they can respond to sudden shifts in demand.
From first click to last mile: the shift to omnichannel logistics
Explore the pros and cons of centralised distribution centres, decentralised fulfilment hubs, and store fulfilment – and what it takes to make it all work.
Deloitte’s advice for forecasting sales in uncertain times
Learn how scenario planning can help you adapt quickly to unexpected surges, and why working proactively with partners makes a big difference.
Optimising supply chains
Whether you’re running a fast-growing eCommerce operation, or need to deliver essential supplies, delivery speed and flexibility matter. But it’s also important to balance customer expectations with the true cost of end-to-end fulfilment.
Flexible, scalable supply chain capabilities can include:
The right solution for your organisation will depend on the relative importance of speed versus cost, the maturity of your current fulfilment model, and expectations for seamless omnichannel integration.
Supply chain management consulting
Australia Post’s consultancy service can help your organisation optimise and expand its supply chain capabilities. Working in partnership with your team, we focus on practical recommendations we can then help you implement and operationalise.
In as little as six to eight weeks, we will provide recommendations drawing on our supply chain expertise and benchmarking data. It’s our goal to ensure you use the right services at the right time for the right customer segments, by:
Our consultants will help your business identify opportunities to adapt your supply chain to best serve your target customers. We offer extensive industry expertise and knowledge and focus on the following areas:
Supply chain optimisation
Designing and operationalising best-practice supply chain solutions.
Improving customer experience
Delivering an exceptional eCommerce experience.
Continuous improvement and innovation
Ensuring continual evolution and ongoing effectiveness of supply chain solutions.
Access best-practice supply chain expertise, with practical recommendations, seamless implementation, and tangible results. Our supply chain consultants work with Australia’s leading retailers and can help you identify cost and efficiency improvements across your transport, warehousing, distribution, technology and customer service.
Justin Santos
Solution Consultant
A career consultant before joining the Australia Post team, Justin’s skillset spans both traditional management consulting and design-thinking methodologies. Combined with a solid technical foundation he works with customers to deeply understand them before designing and delivering effective, non-standard solutions to their complex and varied strategic, operational and transactional needs.
Nick McNamara
Solution Consultant
Nick partners with Australia's largest organisations to develop improved supply chain operating models and network design – ensuring the right product and service fit - to deliver efficiency benefits, improved commercial and operational outcomes and better customer experiences. Nick's expertise and experience spans the entire value chain and the elements and components that form the critical basis for identifying, designing and deploying improved supply chain solutions and outcomes for customers and their end customers.
How to conduct a supply chain review after peak season to optimise for future success
Learn how to audit your supply chain and conduct a post-peak review to set your eCommerce business up for future success.
Why omnichannel fulfilment must be balanced with supply chain efficiency
Learn how to juggle the need to respond seamlessly across multiple service channels, while also keeping costs down.
How to optimise your delivery model for peak
When physical stores are at their busiest during retail peak, what’s the best delivery model?
