Information for Australia Post and StarTrack business customers with an account.
Service status – Outages and updates
To check the status of Australia Post and StarTrack apps and APIs, visit Developer Centre – API Status.
From the API Status page, you can also subscribe to outage notifications and updates, to get an email if there is a change to service status.
Disruptions and updates
For the latest information on domestic and international service disruptions, delivery delays, product recalls, pricing updates, visit disruptions and updates.
Contact Lodgement Tech Support
Our Lodgement Tech Support team can assist you with technical issues relating to your lodgement, tracking and onboarding tools. Including:
- Merchant Portal
- My Business Account (MBA)
- Business Support Portal (BSP)
- Parcel Send
- StarTrack Shop
- Electronic Lodgement of Mailing Statements (e-LMS)
- eParcel
Examples of assistance offered:
- Setup and provisioning of lodgement and tracking services including technical onboarding.
- Answering questions related to lodgement software and APIs.
- Troubleshooting support and remediation of 'backend' manifesting errors.
- Support for major incident management of lodgement services.
Lodgement Tech Support
Webform: Lodgement Tech Support request
Phone: 1800 028 361
Opening hours: 8am to 6pm, Monday to Friday. Excludes national public holidays.
Contact your account manager
To tell us about an issue or provide feedback including the quality of products and services, contact your account manager.
If you don't have an account manager assigned, or if you're unsure of their details, contact us to arrange a call-back.
Business Customer Service
Phone: 13 11 18
Opening hours: 8am to 6pm, Monday to Friday. Excludes national public holidays.
Customer charter – Provide feedback
Review our commitment to you as a customer, service requirements and official channels to provide complaints, compliments, and feedback:
