Retrieve your PIN

A Personal Identification Number (PIN) is needed to use your Load&Go Travel card for ATM cash withdrawals and to make in-store purchases.

Alternatively, you can still use your Load&Go Travel card for in-store purchases without your PIN (where available) and online.

How to make purchases

How to withdraw cash

  1. Locate an ATM that accepts Visa cards
  2. Enter your PIN
  3. Select CR (credit)

Please note: Some ATM providers may charge a fee for cash withdrawals. If charged, this fee will be deducted automatically from your card balance at the time an ATM cash withdrawal is made.

Manage your card

For help managing currencies on your card and SMS servicing, please visit:

Manage your funds

  • Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.