Terms & conditions

Terms & conditions: Load&Go Travel card

Financial information

Important notice to Load&Go Travel customers

Effective 5 June 2017, the below changes will apply to the:

  • Australia Post Load&Go Travel Card Product Disclosure Statement.

Unless otherwise defined, capitalised terms used in this notice have the same meaning as set out in the respective PDS.

  • Reload channel changes: Reloads can be made immediately (real time) to Cards via POLi where You have been identified by Australia Post. Reloads via Postbillpay will no longer be available.
  • New card servicing website: The Website to access card servicing features is now available at auspost.com.au/loadandgo (Load&Go Online). Limited card servicing features are also available via a new Load&Go App (ios and Android) (Load&Go App). You must register for Load&Go Online to be eligible for additional card features, servicing and card support.
  • SMS services: You may lock or unlock Cards via Load&Go Online or Load&Go App free of charge, however, this functionality is no longer available via SMS.
  • PIN Updates: You may change your PIN via Load&Go Online.
  • Privacy and Information collection: We may also disclose your Personal Information overseas to countries including Canada
  • Memorable Word: The definition of Memorable Word and all references to that term are deleted.

This information has been approved by the Issuer, but any advice in it does not take into account your financial needs. It is important for you to consider these matters and read the Terms & Conditions (T&Cs) / Product Disclosure Statement (PDS) before acquiring the product. Load&Go Travel cards are not credit cards.

Card issuer

Load&Go Travel cards are issued by Heritage Bank Ltd ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984.

Card acceptance and limits

Some retailers may choose not to accept Load&Go Travel cards. Learn more about the limits that apply to your card.

  • Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.