How to manage your Load&Go Travel card

Once you've registered your card, you can log in to the Load&Go Travel website to:

  • convert Australian Dollars $AUD into $NZD, $USD, €EUR, £GBP
  • transfer money between the different currency 'wallets'
  • prioritise your 'wallet funding order'
  • view your card balance and transaction history

Managing currencies on your card

You can hold 5 currencies ($AUD, $NZD, $USD, €EUR, £GBP) on your Load&Go Travel card. Amounts in each currency are held separately in what is referred to as a 'wallet'.

Checking your balance and transaction history

You can check your card balance and transaction history in one of the following ways:

SMS servicing

You can use your mobile phone to receive a number of alerts and servicing options for your Load&Go card (fees may apply)

Send your SMS to 0457 777 678 (0457 77 POST).

Please note:

  • Messages must be sent from the mobile phone number that your card is registered to
  • To view and manage your SMS servicing options, log in to your Load&Go account

Reclaiming unused funds

Has your card expired or been closed?

If it's registered and hasn't been lost or stolen, you can access any unused funds (just check our terms and conditions for any fees or charges).

Download balance redemption form (100kb)

More information

Have a question? Please read our frequently asked questions or phone Load&Go Customer Support on 1300 665 054 (or +61 1300 665 054 when overseas). Call charges may apply.

  • Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.