What is VOI?

If you're buying, selling or transferring a property you may be asked to undergo an identity verification check.

To reduce the risk of fraud, several states across Australia have introduced verification of identity (VOI) checks for property transfers. This is a result of State Government legislation requiring conveyancers, lawyers or mortgagees to ensure their clients have their identity verified prior to settlement.

How can Australia Post help?

If you've been asked to complete a VOI check by your conveyancing practitioner, or you're completing your own property transfer , come into a participating Post Office where we can:

  • verify your identity
  • take your photo
  • witness your signature
  • organise secure delivery of your information to your conveyancing practitioner

Follow the steps that match your situation:

Acceptable identity documents

You must produce original and current documents to satisfy the Verification of Identity Standard. You should produce two category 1 documents. If you don't have the photo ID documents listed below, you need to produce a statutory declaration stating why you cannot produce documents from the first 3 categories. Then you need to produce category 4 documents.

Please note: Category 1 to 4 documents are for Australian citizens or residents. A translation will be required for any passport, driver's licence or birth certificate not in English.

  • * If your foreign passport does not contain an Australian visa sticker, you must present a letter / printed email from the Department of Immigration with your visa details.
  • º Must be issued by the Registry of Births, Deaths and Marriages. Documents issued by a celebrant are not acceptable.
  • ^ The Declaration of Identity is a statutory declaration by a person who knows the applicant and must include the following:
    • Full name, address, date of birth (must be over 18) and occupation of the person making the declaration
    • The nature of the declarant's relationship with the person being identified
    • A declaration that they are not a relative of the person being identified
    • The length of time they have known the person to be identified (must be more than 12 months)
    • That the declarant is not a party to the conveyancing transaction that the person being identified has entered into
    • That to the declarant's knowledge, information and belief the person being identified is who they purport to be
  • Note: The person being identified and the person making the declaration are to attend the same in-person interview.
  • # Must be a shire/council rates notice for the property listed in section B of the form.