1.1 The Parcel Pickup Service is only available in conjunction with Other Australia Post Services and to users or customers who book the Service on the relevant pages of Australia Post’s website, using an Australia Post app for mobile devices (such as the Australia Post for Small Business App), or by phone.
1.2 The Parcel Pickup Service is only available in major metropolitan areas of Australia as identified on the Other Australia Post Service you are using, and you will be advised by the on-screen prompts of its availability in your location. Australia Post reserves the right to vary at any time the locations where the Parcel Pickup Service is available.
1.3 Parcel Pickups will only be made from premises which are clear and readily accessible, which are free from obstacles and hazards and at which any dogs are restrained. Australia Post reserves the right at its absolute discretion to refuse to pick up parcels from any premises which, on reasonable grounds are unsafe, inaccessible or otherwise unsuitable.
1.4 The Parcel Pickup Service is only available for parcels:
(a) which are labelled with an Australia Post scannable barcode, including those ordered using Australia Post’s Online Sending Service,
(b) which are suitably and adequately packed, and
(c) which weigh less than 22 kilograms, or such other weight restriction notified to you on the website pages of the Other Australia Post Service you may be using when ordering a Parcel Pickup.
1.5 The Parcel Pickup Service is not available for the consignment of any Dangerous or Prohibited Goods. It is your responsibility to assess whether the contents of your parcel are, or may be, classified as Dangerous or Prohibited Goods. Australia Post provides information on the Dangerous & Prohibited items page and in the Dangerous and prohibited goods and packaging guide (PDF 1.2MB).
1.6 Australia Post reserves the right to change any element of the Service, including limiting the availability of the Service, restricting the Service to particular localities, cancelling the Service, or changing any fees or charges levied on the Service. Reasonable advance notice of all such changes will be given by Australia Post, including on the website of the Other Australia Post Service you may be using.