Terms of use

These Parcel Pickup Terms and Conditions are 'Additional Terms' as defined in the MyPost Account Terms of Use that apply to your request for and our provision of, the Parcel Pickup Service.

Unless specified otherwise in these Terms and Conditions, capitalised words have the same meaning as set out in the MyPost Account Terms of Use.

Each time you submit a request for the Parcel Pickup Service, or cancel a request, you agree to be bound by the terms and conditions set out in:

(a) these Terms and Conditions;

(b) the MyPost Account Terms of Use;

(c) the Australia Post for Small Business App Licence Terms; and

(d) the Australia Post Terms and Conditions.

Unless otherwise stated in these Terms of Use, if there's any inconsistency between any of the above documents, the earlier mentioned document will take precedence to the extent of that inconsistency.


1. Availability of the Parcel Pickup Service

1.1 The Parcel Pickup Service is only available to holders of a MyPost Account using the Australia Post for Small Business App.

1.2 Pickups using the Parcel Pickup Service will only be made from premises which are clear and readily accessible, which are free from obstacles and hazards and at which any dogs are restrained.  Australia Post reserves the right at its absolute discretion to refuse to pick up parcels from any premises which, on reasonable grounds are unsafe, inaccessible or otherwise unsuitable.

1.3 The Parcel Pickup Service is only available for parcels which are labelled with a scannable barcode ordered using Australia Post’s Online Sending Service, which are suitably and adequately packed, and which weigh less than 16 kilograms.

1.4 The Parcel Pickup Service is not available for the consignment of any Dangerous or Prohibited Goods. It is your responsibility to assess whether the contents of your parcel are, or may be, classified as Dangerous or Prohibited Goods. Australia Post provides information concerning Dangerous and Prohibited goods (see, for example, the Dangerous & prohibited items page and the Dangerous and prohibited goods and packaging guide).

1.5 Australia Post reserves the right to change any element of the Service, including terminate the Service or imposing or changing any charges levied on the Service. 


2. Parcel Pickup Services

2.1 You may request to use the Parcel Pickup Service by submitting your request on the Australia Post for Small Business App and following the instructions provided.  You will be advised by the on-screen prompts on the Australia Post for Small Business App of your eligibility to use the Parcel Pickup Service.

2.2 Requests to use the Parcel Pickup Service may be made up until 11:59pm on the day before the business day on which the Service is used.  Where your request to use the Parcel Pickup Service is accepted, you must ensure your parcel is available to be collected at your premises on the following business day between 8:00am and 5:00pm.  Australia Post’s estimated delivery times for its services start from the time your parcel is picked up.

2.3 Any request for the Parcel Pickup Service may be cancelled or amended by you, but only if any such request is e-mailed to parcelpickupoffer@auspost.com.au before 8:00am on the day your pickup is booked.

2.4 Any parcel left for pickup at your premises while unattended must be left in a location where it can be easily located by Australia Post.  Any unattended parcel left at your premises for pickup is left at entirely your own risk.

2.5 The Parcel Pickup Service is limited to a maximum of five parcels at any one time.

2.6 You are responsible for ensuring that your parcel is sufficiently and adequately packed.

2.6 Australia Post is entitled to refuse to pick up any parcel which doesn’t meet the requirements of these Terms and Conditions or which doesn’t otherwise match the description of the parcel was been booked using the Parcel Pickup Service.

2.7 The Australia Post terms and conditions apply to the delivery of your parcel. 


3. Fees and charges

Until you are advised otherwise, there will be no fee charged for the Parcel Pickup Service.  We reserve the right to apply fees (or vary then-current fees) for the provision of the Parcel Pickup Service.  If we determine that a fee should apply or should be varied, we will give you reasonable notice (such as by email or on the MyPost Account Website) of the fee that will be payable and the date on and from which that fee (or the varied fee) will apply.


4. Liability and indemnity

4.1 To the maximum extent permitted by law (including the Competition and Consumer Act 2010 (Cth)), and subject to the Australia Post Terms and Conditions and clause 4.2 below, Australia Post will not be liable to you or to any other person (whether in contract, tort or otherwise) for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to loss or damage suffered prior to your parcel being picked up, in the course of picking up your parcel or any failure to pick up your parcel.  This clause will not apply to any loss or damage arising directly from any fraud or wilful misconduct by or on behalf of Australia Post.

4.2 Where the law implies a warranty into these Terms and Conditions which may not lawfully be excluded (in particular warranties under the Competition and Consumer Act 2010) our liability for breach of such a warranty will be limited at our option, to any one or more of the following:

(i) in the case of goods, to any one of the following as we may determine: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring equivalent goods; or payment of the cost of having the goods repaired; and
(ii) in the case of services, to either supplying the services again or payment of the cost of having the services supplied again.

4.3 In requesting to use the Parcel Pickup Service and requesting that Australia Post pick up your parcel, you agree to indemnify Australia Post (and all of Australia Post’s subsidiaries, officers, employees, contractors and agents) against all losses, claims, actions, proceedings, damages, costs and expenses (including legal fees), arising from any liability it may have to the recipient of the parcel, including liability arising from the loss or damage of the article, but excluding any liability arising directly from any fraud or wilful misconduct by or on behalf of Australia Post.


5. Email notification

3.1 The Tracking Terms and conditions apply to this Service.

3.2 You acknowledge that, whilst we will use reasonable endeavours to provide accurate email notifications in support of this Service, there are circumstances beyond Australia Post’s control (such as technical faults) which may prevent you from receiving any or all notifications. You agree that a failure to provide notifications is not a breach of these Terms of Use and to the extent permitted by law, Australia Post accepts no liability in relation to a failure to provide any such notifications.


6. Definitions

'Dangerous or Prohibited Goods' means goods which are either absolutely prohibited from carriage by Australia Post, or goods which can only be carried by post subject to certain specific conditions (such as conditions relating to licensing, special packaging and declaration of contents).

'Parcel Pickup Service' and 'Service' means the service provided by Australia Post by which a customer can request to have eligible parcels picked up from a customer’s premises (or such location nominated by a customer and agreed by Australia Post) for the purpose of lodgement into the Australia Post delivery network.