Before placing your order, please read through our terms and conditions. Your placement of an order shows your acceptance of these terms and conditions.

Before placing your order, please read through these Terms of Use for the Australia Post Online Shop. By using this website and making a purchase, you agree to the terms of use ("Terms of Use") of the Australia Post Online Shop as set out below.

The Terms of Use include the terms and conditions set out below, the Australia Post Terms and Conditions, and the Australia Post Privacy Policy. You are bound by these Terms of Use and should review them whenever you are using this website and making a purchase.

A capitalised word or phrase that is defined in the Australia Post Terms and Conditions has the same meaning when used in these Terms of Use.

1. Stock

We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the Australia Post Online Shop, we will place a correction on the Australia Post Online Shop content area.

Australia Post aims to include the complete range of products publicised through the Australian Stamp Bulletin in the Australia Post Online Shop.

2. Intellectual property

The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Australia Post and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Australia Post. Australia Post does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.

3. Accuracy

Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.

4. Unacceptable orders

Australia Post reserves the right to reject an order if, in its opinion (acting reasonably), the order is unacceptable.

5. Disclaimer of warranties

To the maximum extent permitted by law (most importantly the Australian Consumer Law):

  1. Australia Post disclaims all warranties with regard to the information and applications contained on the website and your use of the website;
    Australia Post, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis, except to the extent that the damage is directly caused by fraud or wilful misconduct by Australia Post. 
  2. If Australia Post becomes liable for any breach of any guarantee, condition or warranty, Australia Post's liability for breach of any guarantee, condition or warranty shall be limited to at its option (and, provided it is fair and reasonable to do so), any one or more of the following:
    • In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; payment of the cost of replacing the goods or acquiring goods; or payment of the cost of having the goods repaired; and 
    • In the case of services: to either resupplying the services or payment of the cost of having the services supplied again. 

6. Security information

At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the Australia Post Online Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.

You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the Australia Post Online Shop team with authorised access to that information. As noted your credit card details are not visible to the members of the Australia Post Online Shop team.

7. Stock availability

Australia Post will endeavour to supply all items publicised in the Australia Post Online Shop. Similarly, products will be removed from the Australia Post Online Shop as soon as Australia Post becomes aware that those items are unavailable. However, there may be unavoidable occasions when: 

  • All or part of your order cannot be fulfilled immediately, or 
  • All or part of your order cannot be fulfilled at all. 

Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.

Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.

All products with a limited sales period which are displayed in the Australia Post Online Shop will have the withdrawal date clearly shown.

However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Australia Post has withdrawn that item from the Australia Post Online Shop, Australia Post will not be held responsible for inability to complete that order. In this instance, you will be advised ASAP by email or telephone.

In relation to particular items, such as coins and banknotes, Australia Post will conduct pre-orders of these items (in full) prior to the release date. Once Australia Post receives the items following their release date, we will endeavour to dispatch the items as soon as possible.

8. Changes to availability dates for philatelic items only

On rare occasions, there is an unavoidable need to change either an issue or withdrawal date. When this occurs, you will be advised either by email, by mail, or via the next Australian Stamp Bulletin, depending upon which contact details you have provided for the Australian Philatelic Bureau.

9. Delivery standards

Australia Post will endeavour to dispatch all orders within 1-2 working da