- The Online Shop and You
- Products with additional terms and conditions
2.1 [Personalised Stamps] The Personalised Stamps Terms and Conditions apply to the purchase of Personalised Stamps. Please read these terms and conditions carefully before submitting your order.
2.2 [Gift Cards]
(a) Please read Gift Card Terms carefully before purchasing.
(b) Please take notice of any expiry date applicable to the card.
(c) Gift cards are not normally redeemable for cash.
(d) Trademarks on any cards shown are the property of the owners, used with their permission.
(e) Please contact firstname.lastname@example.org or 13 POST (137 678) for further information.
- Accuracy / Corrections
3.1 Care has been taken to ensure that the products and descriptions of them on the Online Shop are accurate and up to date. We do not promise or represent that content on the Online Shop is accurate or free from errors or omissions. We reserve the right to make any necessary corrections.
3.2 In the event an error is identified, we will place a correction on the Online Shop content area.
- Stock availability
4.1 Australia Post will endeavour to supply all items publicised in the Online Shop, including the complete range of products publicised through the Australian Stamp Bulletin.
4.2 Products will be removed from the Online Shop as soon as Australia Post becomes aware that those items are no longer available.
4.3 There may be unavoidable occasions when:
• All or part of your order cannot be fulfilled immediately; or
• All or part of your order cannot be fulfilled at all.
4.4 Where part of an order cannot be fulfilled immediately, the part that can be fulfilled will be dispatched as soon as possible.
4.5 Where part of your order cannot be fulfilled at all You will be advised as soon as possible by email or telephone.
4.6 Products with a limited sales period displayed in the Online Shop will have the withdrawal date clearly shown.
4.7 Where a product that does not have a limited sales period becomes unavailable (for example, due to unexpected / high demand) and that item is ordered by You before Australia Post has withdrawn that item from the Online Shop, Where a product becomes unavailable (for example, due to unexpected / high demand) and that item is ordered by You before Australia Post has withdrawn that item from the Online Shop, You will be advised by email or telephone and the purchase price of that item will be refunded.
4.8 In relation to particular items, such as coins and banknotes, Australia Post will conduct pre-orders of these items (in full) prior to the release date. Once Australia Post receives the items following their release date, we will endeavour to dispatch the items as soon as possible.
- Changes to availability dates (philatelic items only)
5.1 On rare occasions, and in relation to philatelic items only, there may be an unavoidable need to change either an issue date or a withdrawal date.
5.2 Should this need arise, You will be advised either by email, by mail, or via the next Australian Stamp Bulletin (depending upon which contact details You have provided to the Australian Philatelic Bureau).
- Unacceptable orders
6.1 Australia Post reserves the right to reject an order if, in its opinion (acting reasonably), the order is unacceptable.
- Payment options
7.1 When purchasing goods through the Australia Post online shop, we accept payment via the following methods:
(c) American Express
- Minimum and maximum order value
8.1 There is no minimum value for Online Shop orders.
8.2 The maximum order value for Online Shop orders is AUD $5,000.
- Goods and services tax
9.1 All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Australia Post will issue a compliant tax invoice where appropriate.
- Refund policy
10.1 All products sold by Australia Post must be: fit for all the purposes for which goods of that kind are commonly supplied; acceptable in appearance and finish; free from defects; safe; and durable.
10.2 You can return an item to us if: it's faulty; it's incorrectly described; it's different from a sample shown; it doesn't do what we said it would do; or it's not of an acceptable quality.
10.3 If the product is unsafe, can't be fixed within a reasonable time, or You simply would not have bought it given the nature of the defect, we'll offer You an exchange, repair or refund.
10.4 To ask for an exchange, repair or refund, You'll need to prove that You purchased the product via the Online Shop. If You can't provide an order confirmation, another form of proof of purchase will be required.
10.5 If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.
10.6 For mobile phone products: Once proof of purchase has been located, please contact 13 POST (137 678) who will facilitate the assessment of the fault. If the product is assessed to be faulty an exchange, repair of refund will be provided. If no fault is found, it will be returned to You.
10.7 For other products (including philatelic products): Please contact 13 POST (137 678) to find out where You need to return your item. Please return your item with your name, order confirmation number and the reason for your return. For example:
Order number: 00001234
Faulty - not turning on
10.8 The provisions of this clause 9 do not derogate from any rights You may have under law, including the Australian Consumer Law.
- Change of mind returns
11.1 60 day change of mind returns are offered on a limited range of products only. Those products are: Philatelic products, stamp and coin collectables (including pre-orders of these products); and Postage items (Express Post satchels, Parcel Post satchels, postage stamps, Registered Post excluding packaging).
11.2 Provided You return the product within 60 days from the date of purchase and the product is in its original conditions and unopened, You will receive a full refund.
11.3 We do not offer change of mind refunds and returns on the following products as they cannot be resold: Mobile Phones; eBay Flat Rate Satchels; Gift cards; Classic Collection; Australia Post Prepaid TravelSIM; Personalised stamps; Banknotes; Flowers; Hampers; and Packaging.
- Disclaimer of warranties
12.1 To the maximum extent permitted by law (including the Australian Consumer Law):
(a) Australia Post disclaims all warranties with regard to the information and applications contained on the website and your use of the website.
(b) Australia Post, its contractors, agents, or employees disclaim liability for any damages whatsoever (including special, indirect or consequential) arising out of or in connection with the use or performance of the website whether in contract, at common law or in equity, or on any other basis, except to the extent that the damage is directly caused by fraud or wilful misconduct by Australia Post.
12.2 If Australia Post becomes liable for any breach of any guarantee, condition or warranty, Australia Post's liability for breach of any guarantee, condition or warranty shall be limited to, at its option (and, provided it is fair and reasonable to do so), any one or more of the following:
(a) In the case of goods: replacement of the goods or the supply of equivalent goods; repair of the goods; paymen