Before placing your order, please read through our terms and conditions. Your placement of an order shows your acceptance of these terms and conditions.
We endeavour to ensure that only accurate and up to date information is placed online. In the event that incorrect information is included in the Australia Post Online Shop, we will place a correction on the Australia Post Online Shop content area.
Australia Post aims to include the complete range of products publicised through the Australian Stamp Bulletin in the Australia Post Online Shop.
The materials displayed on this website, including all editorial materials, information, photographs, illustration, artwork and other graphic materials, and names, logos and trademarks, are the property of Australia Post and are protected by copyright, trademark and other intellectual property laws. Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Australia Post. Australia Post does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the website or in the user interface of the website.
Care has been taken to ensure that the products and descriptions of them on this site are accurate. We do not, however, promise or represent that it is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. You should enquire with us directly to ensure the accuracy and currency of the material you seek to rely upon.
Australia Post reserves the right to reject an order if, in its opinion (acting reasonably), the order is unacceptable.
To the maximum extent permitted by law (most importantly the Australian Consumer Law):
At the time that you place your order and are asked to supply personal information you enter a secure environment. From that time, the link between your Web browser and the Australia Post Online Shop will be protected using a security certificate. This will be indicated by the appearance of a padlock on your browser.
You should note that credit card numbers will not be stored on the web site and will never be made publicly available. All information concerning your order is encrypted and can only be viewed by members of the Australia Post Online Shop team with authorised access to that information. As noted your credit card details are not visible to the members of the Australia Post Online Shop team.
Australia Post will endeavour to supply all items publicised in the Australia Post Online Shop. Similarly, products will be removed from the Australia Post Online Shop as soon as Australia Post becomes aware that those items are unavailable. However, there may be unavoidable occasions when:
Where part of an order cannot be fulfilled immediately, the part that can be supplied will be dispatched as soon as possible.
Where part of your order cannot be fulfilled at all you will be advised as soon as possible by email, telephone or fax.
All products with a limited sales period which are displayed in the Australia Post Online Shop will have the withdrawal date clearly shown.
However, where a product which does not have a specified sales period becomes unavailable due to unexpected or high demand, and that item is ordered by you before Australia Post has withdrawn that item from the Australia Post Online Shop, Australia Post will not be held responsible for inability to complete that order. In this instance, you will be advised ASAP by email or telephone.
On rare occasions, there is an unavoidable need to change either an issue or withdrawal date. When this occurs, you will be advised either by email, by mail, or via the next Australian Stamp Bulletin, depending upon which contact details you have provided for the Australian Philatelic Bureau.
Australia Post will endeavour to dispatch all orders within 1-2 working days of receiving the order and endeavour to deliver all orders within 3-7 business days from receipt of order. Please note:
The Australia Post Terms and Conditions apply to the carriage of articles by Australia Post http://auspost.com.au/general-terms-conditions.html.
Please note that acceptance of your order implies that we will fulfil your order within the time specified in the Delivery Standards. The following situations are exceptions:
In the event that you supply incorrect payment or delivery details, Australia Post will take all reasonable steps to contact you using the personal details that you have provided. In the event that your supplied contact details are incorrect, however, Australia Post will not be held responsible for not fulfilling your order, nor for being unable to advise you that this is the case.
All products sold by Australia Post must be:
You can return an item to us if:
If the product is unsafe, can't be fixed within a reasonable time, or you simply would not have bought it given the nature of the defect, we'll offer you an exchange, repair or refund.
To ask for an exchange, repair or refund, you'll need to prove that you purchased the product via the Australia Post Online Shop. If you can't provide an order confirmation, another form of proof of purchase will be required.
If the product is assessed to be faulty or unfit for its intended purpose, refunds will be issued using the same method as your original payment.
For mobile phone products:
Once proof of purchase has been located, please contact 13 POST (137 678) who will facilitate the assessment of the fault. If the product is assessed to be faulty an exchange, repair of refund will be provided. If no fault is found, it will be returned to you.
For other products (including philatelic products):
Please return your item with your name, order confirmation number and the reason for your return. For example:
Order number: 00001234
Faulty - not turning on
Please contact 13 POST (137 678) to find out where you need to return your item.
The provisions of this clause 11 do not derogate from any rights you may have under law, including the Australian Consumer Law.
60 day change of mind returns are offered on a limited range of products only.
Please return the product within 60 days from the date of purchase and you will receive a full refund. The product must be in its original condition and unopened.
We do not offer change of mind refunds and returns on the below products as they cannot be resold.
There is no minimum value for Australia Post Online Shop orders. The maximum order value is AUD $5,000.
All prices are inclusive of Australian Goods and Services Tax (GST) where applicable. Australia Post will issue a compliant tax invoice where appropriate.
These Terms and Conditions are governed by the laws of Victoria, Australia. In the event of a dispute you agree to submit to the exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia
The Australia Post Website may contain links to other websites operated, controlled or produced by third parties. Unless otherwise indicated, Australia Post does not control, endorse, sponsor or approve any such third party websites or their content nor does Australia Post provide any warranty or take any responsibility whatsoever for any aspect of those websites or their content.
If you wish to establish a link to this website, you must first seek approval from Australia Post. To seek approval, please contact your account manager. If you don't have one or are unsure, please email Australia Post's brand team.
The following information will be required to assess your request:
If Australia Post agrees to your proposed link, you must comply with any terms and conditions imposed by Australia Post as a condition of such agreement. If the nature and/or content of your website changes in any significant way, you must contact Australia Post and provide a new description of your website.
Below are the terms and conditions that you agree to be bound by when using Personalised Stamp service. Please read them carefully before submitting your order. All order forms submitted in person at a retail outlet must be signed by you before an order will be processed.
Please read gift card terms and conditions carefully before purchasing. Please take notice of any expiry date applicable to the card. Gift cards are not normally redeemable for cash. Trademarks on any cards shown are the property of the owners, used with their permission.
|Phone||1800 331 794
+61 3 9887 0033
|Within Australia (freecall)
|Postal address (within Australia)||Australian Philatelic Bureau
Mail: Reply Paid 4000
FERNTREE GULLY VIC 3156
This is a reply paid address -
no stamp is required for postage to this address from within Australia
|Postal address (outside Australia)||Australian Philatelic Bureau
PO Box 4000
FERNTREE GULLY VIC 3156
|Mobile Phone orders||13 POST (137 678)||Within Australia (free call)|
|Mobile Phone orders||+61 3 8847 9045||Outside Australia|