The Elf on the Shelf postal numismatic cover

Delivery terms

Standard delivery is FREE Australia-wide

The estimated timeframe for standard delivery is 3-10 business days. However, please be aware we are currently experiencing significant delays due to the pandemic.

Express Post guarantee suspended

Our Express Post service is still available, and is the prioritised delivery option. However, we can’t guarantee next business day delivery due to increased volumes caused by the pandemic.

For more information on delivery, visit the Coronavirus page.

Delivery standards

1. [Dispatch] Australia Post will endeavour to dispatch an order within 1-2 business days of receiving that order.

1. [Delivery] Carriage of articles by Australia Post is governed by the

Australia Post General Terms and Conditions.

1. [Delivery Timeframes]

Standard Domestic Delivery Timeframes (within Australia):

Australia Post will endeavour to deliver an orders within 3-10 business days from order dispatch. Where You have specified a Parcel Locker or Parcel Collect point as the delivery address, You will receive an email notification once your order is ready to collect.

Express Domestic Delivery Timeframes (within Australia):

Australia Post will endeavour to deliver an order within 1-3 business days (depending on the delivery post code). Not all products will be available for express delivery. International Delivery Timeframes: The delivery time for international orders is typically 10+ business days. Estimated delivery times are between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of Australia Post’s control. Country specific delivery times are available online at www.auspost.com.au. Not all products will be available for international delivery.

1. [Other important factors impacting dispatch and delivery]

• For magazine subscription delivery timeframes (first issue only), please see the ‘more information’ section on the magazine’s product page on the Online Shop.

• Stamp issues will not be dispatched prior to the actual issue date.

• Coins, banknotes and other items that can be pre-ordered will not be dispatched prior to the release date and may take up to 6 weeks from release date to arrive at the nominated delivery address.

• Personalised Stamps may take up to around 10 business days from the date of online purchase to arrive at the nominated delivery address (within Australia).

• Items may be delivered to You individually and/or separately where they are fulfilled from different locations or directly from an Australia Post supplier.

International Delivery

Some products are eligible for International delivery. International orders will be dispatched within 1-2 working days of receiving your order. Delivery of international orders to your designated shipping address is usually 10+ working days from the dispatch date via an untracked service. This excludes any time in customs and delays due to reasons outside of Australia Post's control. Country specific delivery times will be available online at www.auspost.com.au.