Standard Domestic Delivery Timeframes (within Australia):
Australia Post will endeavour to deliver an orders within 3-10 business days from order dispatch. Where You have specified a Parcel Locker or Parcel Collect point as the delivery address, You will receive an email notification once your order is ready to collect.
Australia Post will endeavour to deliver an order within 1-3 business days (depending on the delivery post code). Not all products will be available for express delivery. International Delivery Timeframes: The delivery time for international orders is typically 10+ business days. Estimated delivery times are between metro areas of major cities. Excludes any time in customs and delays due to reasons outside of Australia Post’s control. Country specific delivery times are available online at www.auspost.com.au. Not all products will be available for international delivery.
[Other important factors impacting dispatch and delivery]
For magazine subscription delivery timeframes (first issue only), please see the ‘more information’ section on the magazine’s product page on the Online Shop.
Stamp issues will not be dispatched prior to the actual issue date.
Coins, banknotes and other items that can be pre-ordered will not be dispatched prior to the release date and may take up to 6 weeks from release date to arrive at the nominated delivery address.
Personalised Stamps may take up to around 10 business days from the date of online purchase to arrive at the nominated delivery address (within Australia).
Items may be delivered to You individually and/or separately where they are fulfilled from different locations or directly from an Australia Post supplier.
Some products are eligible for International delivery. International orders will be dispatched within 1-2 working days of receiving your order. Delivery of international orders to your designated shipping address is usually 10+ working days from the dispatch date via an untracked service. This excludes any time in customs and delays due to reasons outside of Australia Post's control. Country specific delivery times will be available online at www.auspost.com.au.
If there’s a problem with a product you have purchased from our Online Shop, you can return the item within reasonable time after purchase. You can choose between an exchange, repair, replacement or refund.
This includes when a product:
is incorrectly described on our website
is different from a sample shown
doesn’t do what we said it would, or
isn't of acceptable quality.
We don’t offer change-of-mind returns on most of our items, as most of them can’t be resold.
*Some products can't be delivered to a Parcel Locker or directly to a Post Office for collection. Available collection options and locations will be shown in the 'Delivery details' section at checkout.