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Help and support

Find answers to your questions, or get in touch with our customer care team.

Frequently asked questions

When you shop with participating Shipster retailers, keep in mind that your order will need to meet the following criteria to be eligible for free shipping:

  • Order total is $25 or over (excluding the shipping cost)
  • Shipping cost of the order is under $20
  • Order being delivered within Brisbane, Melbourne, Adelaide or Sydney metro areas

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