An update on our pre-departure customs clearance process
An update on our pre-departure customs clearance process
From 1 March 2023, there is an additional change to pre-departure customs clearance process due to European Union Import Control System (EU ICS2).
The following items are prohibited from importation, meaning they won't be allowed to enter the destination country, territory or region.
To check which items are considered dangerous and prohibited for sending from Australia, download our dangerous goods guide (1.2MB).
- Airline tickets, blank stock
- Batteries (lithium)
- Bearer Share Certificates, Bonds, Uncashed Travellers Cheques, Open Tickets (lottery, football match, theatre
- Cheques, blank
- Dangerous liquids
- Fossilised animals
- Hunting trophies
- Precious metals and stones
- Tobacco substitutes.
Transporting food of any kind is prohibited under International Courier.
All types of batteries and devices containing them are prohibited from being sent via International Courier services.
For International Express articles going to San Marino, all types of batteries and devices containing them are prohibited from being sent.
If an item is subject to import restrictions, it means that provisions must be met before it will be released from customs in the destination country, territory or region.
We recommend you confirm import restrictions with local authorities before posting:
- Alcoholic beverages
- Animal products
- Chemicals, non-hazardous
- Coffee and coffee samples
- Cologne and perfume
- Dangerous goods, haz or comb materials
- Drugs; prescription and non-prescription
- Fabrics and fabric samples
- Leather goods
- Medical Samples
- Medical/dental supplies and equipment
- Oil products
- Personal effects
- Plants and plant products
- Radio equipment
- Ship spares
- Televisions, television equipment
- Works of art
- Wood products
EDNs and export permits are required for:
- Kangaroo skins
- Crocodile skins
- Emu oil
- Fish oil
- Bunker oil
- Petroleum bases products
- Tobacco and tobacco products
- Any other alcohol including beer and spirits all volumes.
Okay to send? Send responsibly.
As the sender, it's your responsibility to make sure your items don't break any laws or rules – both within Australia and in the destination country.
Restrictions and conditions can change at short notice so the information on this page should be used as a guide only. For the latest information, you should check the UPU prohibitions & restrictions (PDF 3.2MB) or contact the destination country's customs, postal trade or government authority.
It's also your responsibility to check if the destination country imposes any duties, taxes, brokerage fees or any other fees on the item you're sending. If you're unsure, please contact the consulate office of the destination country.
In addition to our customs forms, authorities in the destination country, territory or region require further documentation for some items.
Italy requires an import permit for many goods. Before posting any item, senders should confirm that the addressee has any necessary permit. Commercial goods require an invoice and a Certificate of Origin.
The sender and receiver details must be addressed with a valid street address in English. A Post Office Box address is not acceptable.
The sender is responsible for finding if the destination country may impose duties, taxes, brokerage fees or any other fees that may be applied on the item that is being sent. Please contact the consulate office of the country you are sending to or contact the Australia Post Customer Contact Centre on 13 76 78.
Please note the following:
- If the value of the contents is up to USD $34.50, no duty will be levied
- Value of goods cannot be understated and must be indicated for customs purposes only
- If value over 2 or ECI0 EUR, written confirmation required
- Senders must include phone number and one return address.
- Samples must be sent with typewritten invoice with detailed description of contents itemised by number of units, country of origin and, if textiles and shoes, fibre contents.
Delivery locations & exclusions
Before sending to this destination, it’s worth noting a few more details about our international delivery services.
Delivery locations & exclusions data (Personal)
From 1 January 2020, all international postal items addressed to Campione d’Italia will be delivered by the designated operator of Italy. Items must have the correct postcode of 22061. The previous Swiss postcode (6911) is no longer applicable. If received by the designated operator of Switzerland, the items will be treated as missent and forwarded to the designated operator of Italia for clearance where appropriate.
- International Express (carried via the EMS network) - Parcels deliver to all destinations
International Express - Parcels have delayed delivery to rural destinations.
International Express - Parcels are unable to be delivered to a Post Office Box or Poste Restante. The sender and receiver phone number are mandatory for these items using International Express service.
Sending to San Marino? Simply use Italy as the destination country, but in the State/Province/Region field put in “San Marino” and the applicable Postcode which will help Post Italiane in ensuring it reaches the final destination.
- International Courier
Check our International Courier page to find a participating Post Office.
Shipments must be lodged at the counter by the participating Post Office cut-off time, which may vary by outlet. International parcels are charged according to actual weight. The maximum weight you can send is 20kg and the maximum girth is 140cm.
International Courier Declaration and DHL Airway Bill forms, available at participating retail centres, need to be filled out by hand and attached to the shipment (instructions available in-store). For Customs declarations, articles may not be declared as containing "Personal effects".
International Courier does not deliver to a Post Office Box or Poste Restante.
Metropolitan delivery to (valid postcodes in brackets):
- Rome (00118 to 00199)
- Milan (20121 to 20162)
- Naples (80121 to 80147)
- Turin (10121 to 10156)
- Genoa (16121 to 16167)
- Bologna (40121 to 40141)
- Florence (50121 to 50145)
For more information from the overseas carrier, check the Poste Italiane website.