Important customs changes
Important customs changes
From 1 August 2021, additional customs requirements apply when sending to Indonesia.
The following items are prohibited from importation, meaning they won't be allowed to enter the destination country, territory or region.
To check which items are considered dangerous and prohibited for sending from Australia, download our dangerous goods guide (1.2MB).
- Animals, live
- Chain letters
- Inorganic chemicals
- Live animals
- Organic or inorganic compounds of precious metals
- Obscene or immoral publications
- Pirated books
- Photographic or cinematographic goods
- Printed books and materials- offensive by nature
- Publications harmful to young people
- Used clothing
Recording video cassettes and laser disks are prohibited under International Courier, International Express.
Transporting food of any kind is prohibited under International Courier.
All types of batteries and devices containing them are prohibited from being sent via International Courier services.
If an item is subject to import restrictions, it means that provisions must be met before it will be released from customs in the destination country, territory or region.
We recommend you confirm import restrictions with local authorities before posting:
- Animals and animal products
- Anti-parasite products
- Books, brochures and printed matter
- Dangerous goods; comb or haz materials
- Food and beverages
- Pharmaceutical products
- Plants and parts of plants
- Printed material in Indonesian languages or dialects
- Printed material in Chinese or written in Chinese characters
- Records, cassettes and videos
- Telecommunication equipment
- Wastes; steel copper and brass scraps
- War material
Please note the following restrictions for International Standard articles being carried by the EMS network:
- Biological substances
- Human ashes
- Human remains
- Precious metals
- Precious stones
- Watches (only if over $150.00)
Okay to send? Send responsibly.
As the sender, it's your responsibility to make sure your items don't break any laws or rules – both within Australia and in the destination country.
Restrictions and conditions can change at short notice so the information on this page should be used as a guide only. For the latest information, you should check the UPU prohibitions & restrictions (PDF 3.2MB) or contact the destination country's customs, postal trade or government authority.
It's also your responsibility to check if the destination country imposes any duties, taxes, brokerage fees or any other fees on the item you're sending. If you're unsure, please contact the consulate office of the destination country.
In addition to our customs forms, authorities in the destination country, territory or region require further documentation for some items.
Commercial goods require a copy of invoice with number and date of import permit.
Gift parcels and all associated documentation bear the words gift parcel for the personal use of the addressee.
Delivery locations & exclusions
Before sending to this destination, it’s worth noting a few more details about our international delivery services.
Delivery locations & exclusions data (Personal)
- International Express (carried via the EMS network) - Parcels delivers to all destinations
International Express - Parcels does not deliver to a Post Office Box but does deliver to Poste Restante.
- International Courier
Check our International Courier page to find a participating Post Office.
Shipments must be lodged at the counter by the participating Post Office cut-off time, which may vary by outlet. International parcels are charged according to actual weight. The maximum weight you can send is 20kg and the maximum girth is 140cm.
International Courier Declaration and DHL Airway Bill forms, available at participating retail centres, need to be filled out by hand and attached to the shipment (instructions available in-store). For Customs declarations, articles may not be declared as containing "Personal effects".
International Courier does not deliver to a Post Office Box or Poste Restante.
Metropolitan delivery to (valid postcodes in brackets):
- Jakarta (10110 to 13910, 14330 to 14640)
- Surabaya (60111 to 60299)
- Bandung (40111 to 40556, 40611 to 40973)
- Medan (20111 to 20416)
For more information from the overseas carrier, check the Pos Indonesia website.