Collect a parcel from the Post Office

Not home to sign for a parcel or Registered Post letter, or there's no safe place for us to leave it?1 We'll take it to a nearby Post Office.

Australia Post holds parcels for 10 business days for you to collect, before it’s returned to sender. 

When collecting from the Post Office, we'll ask you to show ID proving that you're either the person it's addressed to (the 'addressee'), or someone who's authorised to collect (on the addressee's behalf).

If the parcel was sent to a Parcel Collect address or was transferred from a Parcel Locker, we’ll ask you to show the collection notification email or SMS, in addition to suitable ID. 

What ID you need to bring

ID requirements differ depending on how the parcel is addressed.