How it works

Once you have your vet receipts ready, simply choose the way you'd like to submit your claim with us:

1. Claim through your vet

Your vet may be able to submit your claim directly through their computer system.

There's no need for you to do anything else.

Ask your vet if they offer this service. If not, simply claim online.

2. Claim online

Manage your pet insurance claim online for faster, easier claims.

Using our online portal, you can upload your itemised vet receipts and supporting documentation (eg. consultation notes), along with your pet's medical history.

You can also manage your claim, update your banking details and view your insurance plan details at any time.

3. Claim by mail

Download our Pet Insurance claim form (PDF 100kb)

Download and complete your claim form, and take it to your vet to fill in and