Make a pet insurance claim

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Make a pet insurance claim

Having a sick family member can be stressful, and our dogs and cats are no exception. Let us take the stress out of claiming with our fast and easy claims process.

How it works

Once you have your vet receipts ready, simply choose the way you'd like to submit your claim with us:

1. Claim through your vet

Your vet may be able to submit your claim directly through their computer system.

There's no need for you to do anything else.

Ask your vet if they offer this service. If not, simply claim online.

2. Claim online

Manage your pet insurance claim online for faster, easier claims.

Using our online portal, you can upload your itemised vet receipts and supporting documentation (eg. consultation notes), along with your pet's medical history.

You can also manage your claim, update your banking details and view your insurance plan details at any time.

3. Claim by mail

Download our Pet Insurance claim form (100kb)

Download and complete your claim form, and take it to your vet to fill in and sign.

Attach your original receipts with any supporting documents, and send to:

Australia Post Pet Insurance Claims
Locked Bag 9021
Castle Hill NSW 1765

Receive your claim

We'll send you a letter on the outcome of your claim. Most eligible claims are paid within 5 days into your bank account or by cheque.

Have questions? We're here to help. Call our pet insurance team on 1300 503 806.

Claim online Claim by mail

Pet insurance claim checklist

To help us process your claim without delay, make sure you have completed these steps:

  • Submitting a pet insurance claim for the first time? Please include a statement of your pet's full history from your vet and any previous vets who may have treated your pet.
  • Make sure you've included itemised receipts, as well as any vet consultation notes and other supporting documentation where relevant.
  • If you're submitting your claim by mail, make sure your form has been signed by both you and your vet.
  • Keep copies of all of your claim documentation for your records.
  • You'll need to submit your claim within 90 days of your pet having the treatment. Accounts must be paid in full before you submit your claim.

Contact Us

Call us on 1300 503 806
Monday to Friday (8am-8pm AEST, except public holidays).

  • * Pets over the age of 6 require mandatory $200 excess 
  • ^ Source: MoneySmart, The cost of a pet. Figures taken from survey research undertaken by the Animal Health Alliance of Australia for the Pet Ownership in Australia 2013 report. Amounts include GST, the cost of medicines, vet fees and other associated vet expenses.
  • Terms, conditions, waiting periods and exclusions apply. Australia Post Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473 AFSL 241436) (Hollard), is promoted by Australian Postal Corporation (ABN 28 864 970 579, AR No. 338646) (Australia Post) and administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923 AFSL 420183) (PetSure). Australia Post is an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). Australia Post will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details. Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the Product Disclosure Statement (436kb) in deciding whether to acquire, or continue to hold, Australia Post Pet Insurance. PetSure can be contacted by telephone: 1300 503 806, by mail: Locked Bag 9021, Castle Hill, NSW 1765 or by email: auspost@petsure.com.au