Your vet may be able to submit your claim directly through their computer system.
There's no need for you to do anything else.
Ask your vet if they offer this service. If not, simply claim online.
Manage your pet insurance claim online for faster, easier claims.
Using our online portal, you can upload your itemised vet receipts and supporting documentation (eg. consultation notes), along with your pet's medical history.
You can also manage your claim, update your banking details and view your insurance plan details at any time.
Download our Pet Insurance claim form (100kb)
Download and complete your claim form, and take it to your vet to fill in and sign.
Attach your original receipts with any supporting documents, and send to:
Australia Post Pet Insurance Claims
Locked Bag 9021
Castle Hill NSW 1765
We'll send you a letter on the outcome of your claim. Most eligible claims are paid within 5 days into your bank account or by cheque.
Have questions? We're here to help. Call our pet insurance team on 1300 503 806.
To help us process your claim without delay, make sure you have completed these steps:
Call us on 1300 503 806
Monday to Friday (8am-8pm AEST, except public holidays).