Privacy statement

Privacy statement

Safeguarding your information

Keeping your identity and information safe is our priority. Please read our privacy statement to find out how we do this.

Information about other people

When you give us another person's personal information eg. co-applicants, you must tell them you have done so and why, and show them the contents of this privacy statement.

When you provide us with another person’s personal information, you are warranting that you have done so with the explicit consent of that person.

For the purposes of this privacy statement, references to your information and your details refers to all information you provide to us, including your personal information and any other person’s personal information.

Use of personal information

We only use your personal information, or that of any co-applicant, as necessary to administer our Mail Redirection, Mail Holding, Notify My Providers service, and other associated services.

We will not disclose your personal information or that of any co-applicant, to any third party unless it is:

  • required by, or authorised under law
  • it is with either your express or implied consent in relation to our other services
  • to our contracted service providers - such as mailing houses and printers - who need these details to perform aspects of the administration of this service as instructed by us

Please note: where Australia Post discloses your information to third party organisations with your consent, we are not responsible for the use (or non-use) of that data by the recipient organisation.

During the term of the service, Australia Post may disclose, through a tracking notification, the new suburb to which redirected articles have been nominated by the applicant to be delivered to any individual or third party who sends an article to the addressee via Australia Post’s Registered Post service. The new address to which redirected articles have been nominated by the applicant to be delivered will not be visible through any tracking notification and will remain confidential.

Notify My Providers service

For organisations that you nominate as part of our Notify My Providers service (also referred to as Change of Address Notification) you are providing your consent for us to provide your details to those organisations in order to assist them update their customer databases. In doing so, we will make your data available by secure means which may be accessed outside of Australia by those organisations (or their service providers). We recommend you familiarise yourself with those organisations’ respective Privacy Policies for clarification on how they handle your personal information.

These organisations may contact you in the future surrounding a product or service relevant to that organisation which remains independent of this service and over which we have no control or involvement. By providing this information to these organisations we will not be altering any marketing permissions that you have in place with that particular organisation.

Further use of personal information

Organisations requesting address updates

With your consent we can give your new address details to those organisations who already know your name and previous address and who have asked us to update their records by employing certain Australia Post data washing services. In giving your consent you also confirm that each person named has given you authority to consent on their behalf to Australia Post disclosing their details to those organisations in the same way.

Organisations that employ these services typically include those within industries such as public utilities, financial services, direct marketing, consumer goods, retail, charities, professional and other services.

Record updates

Given that most organisations have an obligation to ensure that their records are up to date, we may provide your personal information to organisations that know you, or any co-applicants, to make them aware that you are no longer at your old address (Australia Post will not pass on your or your co-applicant's new mailing address unless you have provided us with your consent to do so).

Products and Services

During the term of the service, Australia Post may disclose to any third party who sends an article to the addressee the new suburb to which redirected articles have been nominated by you to be delivered via a tracking notification. The new address (to which redirected articles have been nominated by you to be delivered) will not be visible through a tracking notification and will remain confidential.

As part of your Mail Redirection, your personal information may from time to time be used to identify particular Australia Post and/or third party products and services which may be of interest to you. All direct marketing activities, including the capture of your consent is undertaken in accordance with our obligations under the Privacy Act 1988 (Cth). The fulfilment of all marketing collateral is undertaken by Australia Post. In undertaking this service, your personal information will never be disclosed to any third party involved with this process. Australia Post will always give you a choice to opt out of receiving such information in future. To facilitate your opt-out from the receipt of such information please call us on 1300 55 7678. We will ask you to identify the service through your customer reference number (CRN) located on your receipt or within the confirmation letter located above your address.

Accessing your personal information

Subject to some exceptions allowed by law, you, and any co-applicant, are entitled to request access to your personal information while we store it.

To find out more about how we handle your personal information, please view our Privacy Policy or write to:

Privacy Contact Officer
GPO Box 1777