Safeguarding your information

Keeping your identity and information safe is our priority. Please read our privacy statement to find out how we do this.

Information about other people

When you give us another person's personal information eg. co-applicants, you must tell them you have done so and why, and show them the contents of this privacy statement. 

Use of personal information

We only use your personal information, or that of any co-applicant, as necessary to administer our Mail Redirection, Mail Holding and associated services.

We will not disclose your personal information or that of any co-applicant, to any third party unless it is:

  • required by, or authorised under law
  • It is with either your express or implied consent in relation to our others services
  • to our contracted service providers - such as mailing houses and printers - who need these details to perform aspects of the administration of this service as instructed by us

Further use of personal information

Free Address Update service

Australia Post can further assist with the prompt and efficient delivery of your mail. With your express consent we can give your new address details to those organisations that already know your name and previous address and who have asked us to update their records (Free Address Update service).

These organisations include industries such as public utilities, financial services, direct marketing, consumer goods, retail, charities, professional and other services.

Record updates

Given that most organisations have an obligation to ensure that their records are up to date, we may provide your personal information to organisations that know you, or any co-applicants, to make them aware that you are no longer at your old address (Australia Post will not pass on your or your co-applicant's new mailing address unless you have provided us with your consent to do so).

Products and Services

During the term of the service, Australia Post may disclose to any third party who sends an article to the addressee the new suburb to which redirected articles have been nominated by the applicant to be delivered via a tracking notification. The new address (to which redirected articles have been nominated by the applicant to be delivered) will not be visible through a tracking notification and will remain confidential.

With your consent, your personal information may from time to time be used to identify particular Australia Post and/or third party products and services which may be of interest to you. We will generally only do this with your prior consent (where practical) and we will always give you a choice to opt out of receiving such information in future.

Accessing your personal information

Subject to some exceptions allowed by law, you, and any co-applicant, are entitled to request access to your personal information while we store it.

To find out more about how we handle your personal information, please view our Privacy Policy or write to:

Privacy Contact Officer
GPO Box 1777
MELBOURNE VIC 3001