Retrieving your PIN

A PIN is required to use your Load&Go Reloadable Visa Prepaid Card for ATM cash withdrawals and to make in-store purchases.

Alternatively, you can still use your Load&Go card for in-store purchases without your PIN (where available), as well as over the phone and online.

Using your card for purchases

Once you have registered your card online, you will be able to log into the Load&Go online card management site. Here you can:

  • view your card balance
  • view your transaction history
  • view and manage your personal details
  • manage SMS servicing options
  • Card and product issued by Heritage Bank Limited ABN32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.