Check your balance and transaction history online for free.
Call 1300 882 094 (24/7) for the free automated voice service or to speak with Gift Card Customer Support ($4 fee applies).
How to make a purchase with your card
Select CR (credit)
Sign your purchase receipt
Note: no PIN required
Enter the 16 digit card number and expiry date on the front of the card
If you're asked for the CVV number, this is the 3 digits on the back of your card in the signature panel
If you're asked for a cardholder name, enter "Gift Cardholder"
Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Visa Prepaid cards). We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. The Australia Post Visa Prepaid Gift Card can be used for purchasing goods and services where Visa Prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions).
Conditions, limits and fees apply. The Load&Go Visa Prepaid Gift Card is issued by Heritage Bank Limited ABN 32 087 652 024 AFSL/ACL No. 240984. Read the full terms and conditions before purchase and first use.