Manage your card

Manage your card

Managing your Load&Go card online is a breeze - any device, any time.

How to activate your card

Got your card handy? Activate online now.

How to check your balance

You can check your balance or account activity anytime - online or over the phone*.

How to make a purchase with your card

  • Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Visa Prepaid cards). We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. The Australia Post Visa Prepaid Gift Card can be used for purchasing goods and services where Visa Prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions).
  • Conditions, limits and fees apply. The Load&Go Visa Prepaid Gift Card is issued by Heritage Bank Limited ABN 32 087 652 024 AFSL/ACL No. 240984. Read the full terms and conditions before purchase and first use.