How to activate and register your card

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Renewing and replacing your card

From 12 April 2019, Load&Go Reloadable cards will no longer be renewed upon expiry.

If you’ve damaged or misplaced your Load&Go card, call us on 1300 665 054 and we’ll organise a replacement for you.

Your new card will be sent to you in the mail within 10 business days. You’ll also receive a letter telling you to head to your nearest participating Post Office to get your c