Letting you know we tried to deliver

No it’s not a scam. Australia Post is running a trial where we send you a text message instead of leaving a card to let you know we tried to deliver your parcel.

Thanks for your feedback. This is a trial to test customer preferences so please let us know what you think by providing feedback via our customer survey.

The postcodes of Brisbane that are included in this trial are:

• 4000, 4001, 4002, 4003, 4004
• 4101, 4102
• 4122
• 4152
• 4154, 4155, 4156
• 4160
• 4163
• 4167
• 4169
• 4170, 4172
  

Australia Post does not retain mobile phone numbers for this service. The mobile phone number we use is the one shared with the sender when a customer places their order.

You cannot reply to the text message as it is an automated one-way messaging system.

No. You will need to wait to receive an “awaiting collection” message via text or email which will indicate which Post Office and the time your parcel will be available for pick-up.

You will receive an “awaiting collection” message via text or email which will indicate which Post Office and the time your parcel will be available for pick-up.

Outlets will follow normal ID processes. You can present the “awaiting collection” text message and a form of photo ID to collect your parcel.

For more information on missed deliveries see: 

https://auspost.com.au/receiving/collecting-missed-deliveries

Australia Post sends text messages to customers regarding their parcel delivery as part of our agreement with the sender of the parcel. If you don’t want to receive text messages, do not enter your mobile number when placing your order online.

Where suitable, the driver will leave your parcel in a safe place at your address and will make an assessment on a safe location for the parcel. Please see our Terms and Conditions for further information.

Australia Post will never ask for financial details from the customer.