No it’s not a scam. Australia Post is running a trial where we send you a text message instead of leaving a card to let you know we tried to deliver your parcel.
We’re trialling something new in Brisbane
For the next few weeks instead of leaving a “You Have Mail/Parcel” card, we’ll send a text message to let you know we tried to deliver to you.
The text message will have the time we tried to deliver, and may include the reason we couldn’t leave the parcel.
We are always looking to improve our delivery experience, and provide timely and informative communication and we’d love to get your feedback.
Customer feedback
We’d love to hear your thoughts about this trial.
- Complete our short survey
- Email us at customerfeedback@auspost.com.au
- Contact our Customer Contact Centre on 1300 473 061.