Retail & customer service

Help make a difference to the lives and businesses of everyday Australians.

We pride ourselves on great service

We’re always on the lookout for people passionate about customer service to be the face and voice of our organisation.

Customer service

Be part of our high-performing customer service team that provides phone, online, social media and sales support to our customers. You’ll work with like-minded people in a buzzing and supportive environment that encourages career development and personal growth.


Retail Customer Service Officers work in one of over 4,400 Post Offices every day. It’s a busy environment where you’ll help solve customer queries and develop a broad understanding of our business. Whether it’s helping customers shop, bank, pay bills or connect, you’ll help make their lives easier while enjoying a great work-life balance.

Our recruitment process