Past home and contents insurance policy information

You can make a claim on your home and contents insurance online or by calling our 24/7 claims team on 1300 885 996.

You can also maintain your policy or lodge a claim 24/7 using our online policy manager.

For all other enquiries, please call our customer support team on 1300 858 747 Monday to Friday, 8am-10.30pm and Saturday 8am-5pm (AEST).

Jewellery is covered within the home under our home and contents insurance policies, but there are limits and exclusions.

Check our Product Disclosure Statement for full details of what is and isn’t insured.

Yes, these items are covered whilst in the home under our home and contents policy.

Check our Product Disclosure Statement for full details of what is and isn’t insured.

Australia Post ceased offering insurance through Auto & General from 30 October 2020. However, existing Australia Post policyholders have remained insured through Auto & General.

Auto & General will no longer be providing insurance under the Australia Post brand for Australia Post Home/Contents and/or Car Insurance policies that are renewed after 27 April 2021.

Instead, for continued insurance cover, policyholders will be offered a Budget Direct policy upon renewal, which is also underwritten by Auto & General.

For more information or to discuss your insurance needs, please contact Budget Direct (underwritten by Auto & General) on 1300 306 560, from 8am - 10.30pm Monday to Friday, and 8am - 5pm Saturdays (AEST).

No. You will need to either accept the Budget Direct offer or take out a policy with another insurer.

You can lodge a claim or discuss an existing claim by calling Auto & General on 1300 885 996 from 8am - 10.30pm Monday to Friday, and 8am - 5pm Saturdays (AEST).

Our insurance is underwritten by Auto & General Insurance Company Limited (Auto & General), which is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice (the Code). By signing up to the Code, it promises to act in an open, honest and fair manner in all dealings with customers. Auto & General and Australia Post are committed to helping our customers better understand their rights when making claims, resolving a complaint, or experiencing financial hardship. General insurers’ compliance with the code is monitored and enforced by an independent body called the Code Governance Committee (CGC). Customers can report suspected breaches to the CGC, which then investigates and, if necessary, agrees with the insurer on corrective measures within set timeframes. Any failure to correct a breach can lead to CGC sanctions, which are binding on insurers. A copy of the code can be accessed by visiting codeofpractice.com.au.