It's important that you tell us right away if there are any changes to the details of your home. For example, if your home falls into a state of disrepair. Similarly, we need to know if you start to use your home for business activity.

This is important because, if your insurance policy isn't updated, it could affect your ability to make a claim. If we don't have the most current information, we may not pay a claim, or we may pay a reduced claim.

It's easy to update your details: just call 1300 858 747.

Keeping your details up-to-date could save you money

Did you know that installing security alarms, deadlocks and smoke alarms in your home could reduce your premium? Anything you do that changes the risk of damage or loss occurring in your property could also affect the premium you pay. It's up to you to let us know when the conditions of your home change.

Updating your bank details

It's easy for you to update your bank account details because you don't need to fill out any forms. Simply call the Client Services Department on 1300 858 747 and provide the details you want to update.

If you're paying by credit card, provide your new card number and expiry date. If you're paying by direct debit, provide your new BSB and account number. Make sure you allow time for the change to be made before your next premium is deducted.

You can make these changes by calling 1300 858 747.

  • Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) "APC" is the distributor of Australia Post Gold Home and Contents Insurance and acts as an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551) "APS". Because APC or APS don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Financial Services Guide (FSG), Product Disclosure Statement (PDS), Key Facts Sheet (Home) and Key Facts Sheet (Contents) before making a decision to buy this insurance. Auto and General Services ABN 61 003 617 909 (AFSL 241411) "AGS" arranges the insurance on behalf of Auto & General Insurance Company Ltd ABN 42 111 5 86 353 (AFSL No. 285 571) "AGIC", the issuer of the policy. AGS pays APC a commission which is a percentage of your premium. Neither APC nor APS accept liability or guarantee payment of any claim or benefit in respect of the AGIC's products.