Disruptions to your home life don't work to a schedule. So it's only right that you can call us 24/7. Our friendly team will guide you through the paperwork-free claims process.

How to make a claim

You can make a home and/or contents insurance claim online or by calling our 24/7 claims team on 1300 885 996.

For your peace of mind, this phone number is also a 24/7 claims support line. So there will always be someone there to talk to.

Information to have on hand

You can make the claims process quicker and easier by collecting the following information before you call:

  • Your policy number
  • The details of the loss or damage: when it happened, and what happened

Tips for making a claim

In the process of making a claim, there are a few things we recommend that you do. These actions can help us to process your claim successfully and in full. For example, we ask that you:

  • take care to prevent any further damage, loss or liability
  • report any incident involving theft or malicious damage to the police as soon as possible
  • give us the opportunity to inspect the damaged goods or property before you repair it or dispose of it
  • send us any letters or emails you get that relate to your claim

You can find even more information in the Product Disclosure Statement.

Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) "APC" is the distributor of Australia Post Gold Home and Contents Insurance and acts as an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551) "APS". Because APC or APS don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the Financial Services Guide (PDF 124kb) (FSG), Product Disclosure Statement (PDS), Key Facts Sheet (Home) and Key Facts Sheet (Contents) before making a decision to buy this insurance. Auto and General Services ABN 61 003 617 909 (AFSL 241411) "AGS" arranges the insurance on behalf of Auto & General Insurance Company Ltd ABN 42 111 5 86 353 (AFSL No. 285 571) "AGIC", the issuer of the policy. AGS pays APC a commission which is a percentage of your premium. Neither APC nor APS accept liability or guarantee payment of any claim or benefit in respect of the AGIC's products.