Redirect parcel or change address

To redirect a parcel or change the address for a parcel on its way, it must be matched to your MyPost account. Parcels are matched to your account when the sender has included your registered email address, mobile phone number or Australia Post customer number in the shipping information they’ve given us.

We’ll let you know if you can redirect your delivery on our tracking page, the AusPost app or through any tracking emails you receive.

You can request a redirection from when your parcel leaves the sender right up until the day of delivery. Once your parcel is on board a vehicle for delivery, you won’t be able to request a redirection.

Add your home address and mobile number to your MyPost account so we can match more parcels to you and enable delivery options like redirection.

How to request a parcel redirect

1. Log in to your MyPost account or open your AusPost app. If you don’t have a MyPost account, you can sign up for MyPost.
2. Find the parcel you want to redirect on your track list. If your parcel is eligible for redirection, you’ll be able to choose the ‘Redirect it’ option from the track list.