Parcel Collect

• Letters and standard mail that can be delivered to your letterbox
• Express Post letters
• Parcels heavier than 22kg
• Parcels greater than 105cm in any dimension
• Parcels where there is a payment required on delivery
• Parcels that are damaged or unsuitably packaged
• Parcels delivered by a courier that has chosen not to deliver to a Parcel Collect location
• Parcels containing perishables
• Parcels delivered by any carrier outside of Australia Post or StarTrack.

Parcel Collect is only available for items lodged with Australia Post or StarTrack. Other delivery companies can only deliver to a Post Office via your Parcel Collect address if they pay to Australia Post to lodge the parcels with our network.

In most cases, you can nominate someone else to collect a parcel or letter from the Post Office for you.

If you can’t make it to the Post Office yourself, you can either:

• arrange for someone else who lives or works at the delivery address to collect it for you
• give someone else authority to collect for you. To see the ways you can do this, visit collecting a parcel from the Post Office

At the Post Office counter, we’ll ask them to show proof of identity. If the item they’re collecting was sent to a Parcel Collect address or transferred from a Parcel Locker, they’ll also need to show the collection notification email or SMS we sent you. At the counter, they can show the email or SMS – forwarded by you – on their phone, or present a printout of the email.

Signature required items

In some cases, though, the sender may require that you collect and sign for the item in-person. This means you can’t authorise someone else to collect it for you. If you’re ordering something online, you should be made aware of this when placing your order.

• Provide your full Parcel Locker or Parcel Collect address to the sender of your item, OR
• When shopping online, at the checkout write your Parcel Locker or Parcel Collect address in the place of your regular address

When an item is ready to be picked up from a Parcel Collection location or Post Office, you'll receive an email, app or SMS notification (if we have your contact details).

The notification will tell you:

• the date and time your item will be available for pick up
• the opening hours of the Collection Point

If you have the AusPost app, we’ll also send app notifications to your mobile phone when your item is ready to collect. You can also track the delivery status of parcels through the app.

Collection timeframe

If the item isn’t collected after 5 business days, we’ll send you a reminder notification by email, app, or SMS (if we have your contact details).

If the item isn't collected after 10 business days, the item will be returned to sender.

• Improve security to merchants by offering a safe delivery channel
• Identify customers of legal age when alcohol is being delivered
• Minimise fraudulent incidents