Australia Post Online ID Verification Service

Consent to disclose personal details

Australian Postal Corporation ABN (28 864 970 579) (Australia Post or we) respects your personal information and right to privacy.

This notice tells you how we collect, use and share your personal information. It also points out some key features of our Privacy Policy.

Why and how we collect your information

To provide you with the product or service you're applying for, Australia Post needs to collect some of your personal information to verify your identity. Without this information, we cannot complete the verification online.

If you'd prefer to complete your ID check in person, you can bring your proof of ID documents to a participating Post Office and complete your application there.

We'll only collect your information directly from you.

Using your information

Once your personal information has been checked against third party data sources, we'll let you know whether your identity has been successfully verified.

We'll store your personal information for audit purposes only.

Disclosing your information

We'll use your personal information to verify your identity. To do this, we may provide your information to third parties, including:

  • government agencies,
  • credit reporting agencies1, and
  • other organisations involved in our electronic verification system.

The result of your identity verification may be disclosed to the product issuer.

We won't disclose your information in any instance other than in accordance with our Privacy Policy and government or regulatory bodies as required or authorised by law.

More information

Please read our Privacy Policy for more information about:

  • how to access or update your personal information that is held by us,
  • how to complain about a privacy issue and how we will deal with such a complaint.
1 We will disclose your name, residential address and date of birth to credit reporting agencies. We ask those credit reporting agencies to provide an assessment of whether the personal identity information you've