Retrieving your PIN

A PIN is required to use your Australia Post Load&Go Employee Reloadable Visa Prepaid Card to make in-store purchases.

Alternatively, you can still use your Load&Go card for in-store purchases without your PIN (where available), as well as over the phone and online.

Your Access Code

  • You can learn more about your Access Code in the letter that you received along with your card.

Using your card for purchases

Once you have registered your card online, you will be able to log in to the Load&Go portal. Here you can:

  • view your card balance
  • view your transaction history
  • view and manage your personal details
  • manage SMS servicing options
  • Conditions, limits, fees and charges apply. Australia Post Load&Go Employee Reloadable Visa Prepaid Card issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). Please read the Product Disclosure Statement before making a decision about the card.