Note: This card is only available to individuals who registered for the card and satisfied the eligibility criteria of the Australia Post service performance reward offer.

How to get started

  1. Activate your card and retrieve your PIN.
  2. Register your card so you can lodge transaction disputes, get a replacement card (if yours is lost or stolen) and more.

Get started now

Using your card

In-store

Just swipe, select 'credit' and enter your PIN.

Online and over the phone

Use your card number and expiry date (on the front of your card) and CVV (3 digits on the signature panel). If you're asked for a name, just use "Valued Employee".

Note: You can't use your card to make withdrawals at an ATM.

Benefits

  • Use your card online, over the phone or in-store - anywhere in the world1
  • Reload your card online or in-store
  • No reload fees and no monthly fees2
  • No direct link to your bank account
  • No credit checks
  • No interest charges

Hang onto your card until expiry

We may load future service performance payments onto this card. To be eligible for these payments to your card, your Digital Mailbox must stay open and active.

In the meantime, with no reload fees, you have the flexibility to add funds to your card at any time and continue to take advantage of the card's benefits.

Visit the following pages for more information on how to register and use your Load&Go card:

Contact us

If you have questions, you can call Load&Go Customer Support on (+61) 1300 665 054 (call service charges may apply).

Alternatively, you may find your answers in our Support & FAQs section.

  • Conditions, limits, fees and charges apply. Australia Post Load&Go Employee Reloadable Visa Prepaid Card issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). Please read the Product Disclosure Statement before making a decision about the card.
  • * Excludes use over the counter at financial institutions and merchants who elect not to accept Visa Prepaid Cards. Merchants or other providers may impose limits on use of the Card.
  • 1 Some transactions are not allowed. View our Product Disclosure Statement for more information.
  • 2 Subject to no remaining balance on card at expiry