Prepaid Card Changes Update

Welcome to the new Load&Go

We've made improvements to Load&Go which will make managing your card, shopping and travelling even easier.

Here's what you need to do now

Get a new username and password

To manage your cards online you'll need an Australia Post or MyPost account. There's heaps of benefits and it only takes a few minutes.

Get an account

To get a new username and password, sign up for an Australia Post account. Three easy steps and you're online:

  1. Enter your name, email address and password
  2. Then check your email to activate your account
  3. Once activated, simply select Load&Go Online and you'll be logged in to manage your cards.

Already have an Australia Post or MyPost account? Log in now.

Add your card

Once you're logged in to Load&Go Online, simply add your card/s to manage them on the go.

Download the app

Download the Load&Go App via the App Store or Google Play.
 
Read our detailed instructions on how to add your Load&Go card.
Please note: If you had any alerts set up, you'll need to set those again.

What's new

  • Easily load funds on the go
  • View balances and history online
  • Temporarily lock your registered card for greater security
  • Change your PIN online
  • Manage alerts
  • Access card protection and more!

There's now just one username and password to remember.

More information

Contact us

Need a hand? Call the Load&Go Customer Support team on (+61) 1300 665 054 (call service charges may apply).

  • Card fees and load limits apply. Issued by Heritage Bank Limited ABN 32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement before purchasing your card.