Express Post guarantee

To ensure your item is delivered next business day, make sure:

• it's addressed correctly, and according to the checklist on the back of your Express Post envelope or satchel
• the Aviation Security and Dangerous Goods declaration is signed
• it meets any specific conditions for your chosen service standard, such as weight restrictions
• it is lodged by the required time:
  • at any Post Office
  • in an Express Post yellow street posting box
• or:
  • a pickup is arranged as per required timeframes.²

The next guaranteed day of delivery for Express Post items posted before closing time on the business day before a public holiday will be the next business day after a public holiday. This applies for all items sent to and from locations within the national and state Express Post networks.

Please note: If you post your Express Post item in a red street posting box or Parcel Locker, it will delay delivery and void the Next Business Day Guarantee.

If your Express Post envelope, satchel, or parcel isn't delivered as promised, and was posted as per our service terms and conditions within the Express Post next business day network, we'll refund the sender of the article the cost of posting. Please contact us to make a claim.

Please note that items lodged in yellow street posting boxes will be eligible for the Express Post next-day guarantee where our scan verifies that the item was lodged before the cut off time on that day.