"We're constantly exploring new opportunities, including the scanning of mail for greater digitisation … as well as the use of the Australia Post Digital MailBox."
- Narelle Wallace, Assistant Director of Information and Records Management at the Department of Veterans' Affairs (DVA)


The Department of Veterans' Affairs (DVA) manages the income support, compensation and care of more than 300,000 war veterans and their dependants, Australian Defence Force personnel, members of the Australian Federal Police and war widows and widowers.


DVA management wanted to consolidate mail services and reduce mail and freight costs, while increasing security.


Australia Post subsidiary Decipha and StarTrack implemented an integrated, end-to-end national mail processing and courier solution.


In the 2011/12 financial year, the DVA received 600,000 items and sent 900,000 items with Australia Post. It also transported mail and files weighing 244,984 kilograms, using Australia Post's other courier, mail and freight services. Annual savings of $500,000 were achieved and the DVA is now working towards digitising their mail and using the Australia Post Digital MailBox.

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