Make customer satisfaction your competitive edge.

Online retailers that offer speedy delivery and reliable returns are winning market share.1

Next business-day deliveries have grown 31.7% YoY1

We can help you seal the deal by giving your customers:

  • Next business-day delivery within our Express Post network, which covers 80% of Australian business addresses, private addresses and Post Office Boxes2
  • 3-hour delivery on weekdays3
  • Evening delivery on weekdays between 6-9pm3
  • Saturday delivery between 1-6pm3
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69% of online shoppers are unlikely to shop with a retailer that charges for online returns4

Give your customers the confidence to shop with you by offering them:

  • A prepaid returns label in each parcel for their convenience
  • Print@Post service so they can print their return  labels at a Post Office
  • 20,000+ convenient drop-off locations including such as Post Offices, Street Posting Boxes and Parcel Lockers 
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We can also help you with

International sending

Enjoy volume-based savings5 and delivery within an estimated 2-4 business days between metro areas of major cities6.

Warehousing & logistics

Store your stock in major metro areas, near where your customers live for quick and speedy fulfilment.

eCommerce insights

Understand what’s driving sales in your industry, with our comprehensive eCommerce insights and data.

B2B logistics

Our cost-effective, national business-to-business distribution solution can help you ship stock where it needs to go.

Want to know more?

Complete the form below to speak with one of our business specialists.

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The information requested on this form is being collected by Australia Post to provide your business with the right product or service solution. Any personal information is managed in accordance with Australia Post’s Privacy Policy. This sets out how you may seek access to and correction of your personal information and how to make complaints. Australia Post may only disclose the information provided by you if required or authorised by law, or in accordance with our Privacy Policy. Please refer to the Privacy Policy or contact the Privacy Contact Officer, Australia Post, GPO Box 1777, MELBOURNE, VIC 3000 for any privacy related queries.

1 2019 Inside Australian Online Shopping report

2 Next business day delivery is only available within the Express Post next business day delivery network. The national next business day delivery network operates between capital cities (excluding Darwin; and for Perth between CBDs only) and some major centres. Note: Express eParcel is not covered in the Express Post Guarantee.

3 On Demand services are only available to selected merchants. On Demand services are available to consumers within specified geographical areas of Sydney, Melbourne, Adelaide and Brisbane provided that the merchant’s point of dispatch is within specified geographical areas in the same city. On Demand services are not available for pick-up or delivery on public holidays or Sundays. On Demand services are subject to terms and conditions and the locations for the services, which may be updated at our discretion is available at auspost.com.au/ondemandnetwork.

4 Source: ‘Delivery matters – understanding the needs of online shoppers’ (Royal Mail, 2016)

5 Savings are subject to a number of eligibility criteria. Savings are calculated based on how many qualifying parcels you send over a rolling 8-week and 12-month periods. To be eligible, you must have a MyPost Business account and use your account when purchasing qualifying parcels and you must meet the volume requirements over the relevant period to get discounts on certain products. Please refer to the terms and conditions for further details on the eligibility criteria.

6 Estimated delivery time is between metro areas of major cities. Excludes time in customs if applicable and may be subject to delay due to causes outside of Australia Post's control. For more information, calculate postage and delivery times or check our international post guide.